Team Leader - TC

IdeaCrate; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

IdeaCrate is seeking an Operations Supervisor for the Orange Wheels centre in Dubai to oversee daily operations, grooming standards, and team briefings.

You will implement promotions, monitor attendance, manage inventory and events, and ensure 100% SOP adherence, delivering exceptional customer experiences for kids, parents, and parties.

This role requires hands-on leadership, strong communication, and the ability to coordinate among stakeholders to maintain high standards and smooth workflow.

Job description

Job Description:

Daily Operations

• Supervise the day-to-day operations of Orange Wheels centre, ensuring adherence to grooming standards.
• Implement and uphold promotional activities to drive engagement and customer loyalty.
• Conduct regular 15-minute daily briefings for the team.
• Monitor and minimize absenteeism to ensure operational efficiency.
• Encourage and motivate employees, serving as a role model and example.
• Enforce a no-phone policy for employees to maintain a focused and safe environment.
• Oversee inventory in the cafe, maintaining office supplies, and ensuring timely ordering of materials.
• Manage the frequent occurrence of parties, ensuring smooth coordination and supervision.
• Submit daily End-of-Day (EOD) reports to the Area Manager, Finance, and Regional Manager.
• Ensure SOPs are followed with 100% adherence.
• Be ready to lend a hand with additional tasks when colleagues in OW are unavailable, ensuring a seamless workflow and strong team support.

Sales and Revenue Management

• Contribute to achieving weekly sales targets by effective managing of the team.
• Regularly update the daily sales board, offering in-depth insights into sales metrics and trends for the team's awareness and analysis.

Customer Experience

• Lead the delivery of exceptional customer experiences, ensuring play areas, cafe, party hall, and retail spaces meet high standards.
• Manage the kids and parents, with specific guidelines for weekdays and weekends.
• Address and resolve customer complaints promptly, implementing necessary measures for cleanliness and satisfaction.

Reporting and Analysis

• Manage internal data in SharePoint related to maintenance, inventory, and attendance.
• Provide proper communication channels, especially in risk mitigation situations.
• Address maintenance issues promptly, ensuring timely resolution even in emergencies.

Team Leadership and Development

• Motivate the team by setting an example, following SOPs, and ensuring their adherence.
• Incorporate motivational strategies, such as a "Quote of the Day" and daily sales board updates.
• Encourage employee suggestions, communicate with the area manager regarding IT concerns, and implement recognition schemes.
• Recognize the need for customer service training and ensure it is implemented for the team.