Reception - NM

IdeaCrate; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

IdeaCrate is seeking a proactive front desk and customer service associate in Dubai to welcome families, explain pricing packages, and handle inquiries. You will support administrative tasks, maintain the front desk area, and coordinate events when needed.

The role emphasizes strong communication, organization, and teamwork in a child-focused environment. Key responsibilities include explaining services, managing calls, handling pricing disputes, and promoting the Kidsapp platform for bookings

Qualifications

• Knowledge of office administration and record-keeping practices.
• Experience in customer service and handling financial transactions.
• Familiarity with playgroup/nursery operations and child-facing environments.
• Strong communication skills and proficiency with common software tools.
• Ability to manage multiple tasks, stay organized, and maintain attention to detail.

Responsibilities

• Engage with customers to explain pricing packages and address concerns.
• Handle incoming calls and route to the appropriate team member.
• Resolve pricing-related complaints while ensuring a positive experience.
• Greet parents and create a welcoming front-desk environment.
• Promote the Kidsapp platform for promotions and bookings.
• Maintain a daily checklist covering inventory, updates, and front desk cleanliness.
• Conduct daily inventory of arts and crafts supplies and address weekend counting challenges.
• Update the ODOO system and troubleshoot OTP delays.
• Act as party coordinator when needed and support team tasks during busy periods.
• Support team collaboration and uphold TRIBE values in daily interactions.

Skills

Office administration

Customer service

Record keeping

Financial transactions

Playgroup/ Nursery operations

Communication skills

Software proficiency

Organizational skills

Customer interaction

Multitasking

Attention to detail

Time management

Problem solving

Team collaboration

Job description

Job Purpose

Create a welcoming environment, explain pricing packages, and address customer concerns. Also play a vital role in streamlining administrative tasks, building positive customer interactions, and embodying the organization's values for a smooth and enjoyable experience.

Job Purpose

Create a welcoming environment, explain pricing packages, and address customer concerns. Also play a vital role in streamlining administrative tasks, building positive customer interactions, and embodying the organization's values for a smooth and enjoyable experience.

Key Responsibilities

• Customer Engagement and Communication
• Clarify and articulate Orange Wheels of Ideacrate's pricing packages to customers, ensuring a clear understanding of services and associated costs.
• Efficiently manage incoming calls, ensuring prompt and accurate transfer to the appropriate personnel within the organization.
• Address and resolve customer complaints related to pricing discrepancies, ensuring satisfaction, and maintaining a positive customer experience.
• Create a welcoming atmosphere by greeting and engaging with parents, fostering a positive and friendly environment.
• Utilize the Kidsapp platform for advertising and promotion, offering special incentives for customers who choose to book through this channel.
• Administrative and Organizational Responsibilities
• Develop and maintain a comprehensive daily checklist covering various tasks, including inventory checks, system updates, and cleanliness of the front desk area.
• Conduct daily inventory checks on retail items, with a specific focus on arts and crafts supplies. Address challenges associated with counting on weekends.
• Manage updates on the ODOO system, overcoming challenges associated with OTP delays and ensure the system is functioning optimally.
• Act as the party coordinator in the absence of the designated personnel, ensuring smooth execution of events.
• Team Collaboration and Support
• Promote TRIBE values (Teamwork, Respect, Inclusiveness, Brilliance, Empowerment) encouraging teamwork and positive interactions among team members.
• Enhance customer satisfaction by addressing challenges such as discrepancies in packages and complementariness.
• Be ready to lend a hand with additional tasks when colleagues in OW are unavailable, ensuring a seamless workflow and strong team support.

Knowledge

• Office administration
• Customer service
• Record keeping
• Financial transactions
• Playgroup/ Nursery operations
• Communication skills
• Software proficiency

Skills

• Organizational skills
• Customer interaction
• Multitasking
• Attention to detail
• Time management
• Problem solving
• Team collaboration