Reception - NM

IdeaCrate; Abu Dhabi; On-site; AED 45,000 - 73,000; Full time

Job summary

IdeaCrate in Abu Dhabi seeks a friendly Front Desk Associate to welcome families, explain pricing packages, and handle inquiries with warmth. You will manage calls, assist with bookings, and contribute to a smooth, family-friendly environment.

You will also oversee daily admin tasks, inventory checks, and system updates, while promoting the Kidsapp channel and supporting team goals aligned with TRIBE values.

Qualifications

• Experience in office administration
• Excellent customer service skills
• Strong record-keeping abilities
• Experience with financial transactions and payments
• Familiarity with playgroup/nursery operations
• Clear and effective communication skills
• Proficient with standard software tools and systems

Responsibilities

• Explain pricing packages and address customer concerns clearly.
• Manage incoming calls and transfer to the appropriate personnel.
• Resolve pricing discrepancies and maintain a positive customer experience.
• Greet parents and create a welcoming front desk atmosphere.
• Promote the Kidsapp channel for advertising and bookings with incentives.
• Maintain a daily checklist for tasks, including inventory, system updates and front desk cleanliness.
• Conduct daily inventory checks, especially arts and crafts items; count weekends challenges.
• Update the ODOO system and resolve OTP delays to keep the system running smoothly.
• Act as party coordinator in the absence of designated staff.
• Support the team and uphold TRIBE values (Teamwork, Respect, Inclusiveness, Brilliance, Empowerment).
• Lend a hand with additional tasks when colleagues are unavailable.

Skills

Organizational skills

Customer interaction

Multitasking

Attention to detail

Time management

Problem solving

Team collaboration

Tools

Odoo

Kidsapp platform

Job description

Job Purpose

Create a welcoming environment, explain pricing packages, and address customer concerns. Also play a vital role in streamlining administrative tasks, building positive customer interactions, and embodying the organization's values for a smooth and enjoyable experience.

Key Responsibilities

• Customer Engagement and Communication
• Clarify and articulate Orange Wheels of Ideacrate's pricing packages to customers, ensuring a clear understanding of services and associated costs.
• Efficiently manage incoming calls, ensuring prompt and accurate transfer to the appropriate personnel within the organization.
• Address and resolve customer complaints related to pricing discrepancies, ensuring satisfaction, and maintaining a positive customer experience.
• Create a welcoming atmosphere by greeting and engaging with parents, fostering a positive and friendly environment.
• Utilize the Kidsapp platform for advertising and promotion, offering special incentives for customers who choose to book through this channel.
• Administrative and Organizational Responsibilities
• Develop and maintain a comprehensive daily checklist covering various tasks, including inventory checks, system updates, and cleanliness of the front desk area.
• Conduct daily inventory checks on retail items, with a specific focus on arts and crafts supplies. Address challenges associated with counting on weekends.
• Manage updates on the ODOO system, overcoming challenges associated with OTP delays and ensure the system is functioning optimally.
• Act as the party coordinator in the absence of the designated personnel, ensuring smooth execution of events.
• Team Collaboration and Support
• Promote TRIBE values (Teamwork, Respect, Inclusiveness, Brilliance, Empowerment) encouraging teamwork and positive interactions among team members.
• Enhance customer satisfaction by addressing challenges such as discrepancies in packages and complementariness.
• Be ready to lend a hand with additional tasks when colleagues in OW are unavailable, ensuring a seamless workflow and strong team support.

Knowledge

• Office administration
• Customer service
• Record keeping
• Financial transactions
• Playgroup/ Nursery operations
• Communication skills
• Software proficiency

Skills

• Organizational skills
• Customer interaction
• Multitasking
• Attention to detail
• Time management
• Problem solving
• Team collaboration