Team Leader - TC

IdeaCrate Edutainment Company LLC; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

IdeaCrate Edutainment Company LLC is seeking a dedicated Operations Manager for their Orange Wheels centre in the United Arab Emirates. The role involves supervising daily operations, implementing promotional strategies, and ensuring exceptional customer experiences while monitoring team performance.

The ideal candidate will possess strong leadership abilities, experience in managing operations, and a passion for maintaining high standards of service. This position provides an opportunity to make a significant impact on customer engagement and team success.

Qualifications

• Experience in operations management, particularly in customer-facing roles.
• Strong leadership and motivational skills.
• Ability to manage inventory and sales metrics effectively.

Responsibilities

• Supervise daily operations of the Orange Wheels centre, adhering to grooming standards.
• Implement promotional activities to enhance customer engagement.
• Lead daily briefings for the team and monitor operational efficiency.
• Oversee inventory and ensure timely ordering of supplies.
• Lead efforts to deliver exceptional customer experiences across various areas.

Job description

• Supervise the day-to-day operations of Orange Wheels centre, ensuring adherence to grooming standards.
• Implement and uphold promotional activities to drive engagement and customer loyalty.
• Conduct regular 15-minute daily briefings for the team.
• Monitor and minimize absenteeism to ensure operational efficiency.
• Encourage and motivate employees, serving as a role model and example.
• Enforce a no-phone policy for employees to maintain a focused and safe environment.
• Oversee inventory in the cafe, maintaining office supplies, and ensuring timely ordering of materials.
• Manage the frequent occurrence of parties, ensuring smooth coordination and supervision.
• Submit daily End-of-Day (EOD) reports to the Area Manager, Finance, and Regional Manager.
• Ensure SOPs are followed with 100% adherence.
• Be ready to lend a hand with additional tasks when colleagues in OW are unavailable, ensuring a seamless workflow and strong team support.

Sales and Revenue Management

• Contribute to achieving weekly sales targets by effective managing of the team.
• Regularly update the daily sales board, offering in-depth insights into sales metrics and trends for the team's awareness and analysis.

Customer Experience

• Lead the delivery of exceptional customer experiences, ensuring play areas, cafe, party hall, and retail spaces meet high standards.
• Manage the kids and parents, with specific guidelines for weekdays and weekends.
• Address and resolve customer complaints promptly, implementing necessary measures for cleanliness and satisfaction.

Reporting and Analysis

• Manage internal data in SharePoint related to maintenance, inventory, and attendance.
• Provide proper communication channels, especially in risk mitigation situations.
• Address maintenance issues promptly, ensuring timely resolution even in emergencies.

Team Leadership and Development

• Motivate the team by setting an example, following SOPs, and ensuring their adherence.
• Incorporate motivational strategies, such as a "Quote of the Day" and daily sales board updates.
• Encourage employee suggestions, communicate with the area manager regarding IT concerns, and implement recognition schemes.
• Recognize the need for customer service training and ensure it is implemented for the team.