Reception And Reservations Manager Future Opening

La Petite Maison (LPM); Dubai; On-site; AED 180,000 - 290,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Beachfront opening

Job summary

La Petite Maison (LPM) in Dubai is recruiting a Reception & Reservations Manager to lead the reservations function end to end, maximise covers and deliver exceptional guest experiences at a beachfront destination. You will manage a small team and collaborate with Guest Relations, FOH and management to ensure seamless flow and VIP service.

The role requires 3–5 years in luxury hospitality reservations or guest relations, with strong communication skills, high organization, and a guest-first,

Qualifications

• 3–5 years in reservations or guest relations within luxury hospitality, ideally with team-lead experience.
• Experience running a reservations book (SevenRooms or similar platform is a strong plus).
• Warm, polished communication — you sound like LPM on the phone and in writing.
• Highly organized, detail-obsessed and calm under pressure.
• A guest-first mindset with a commercial eye on covers and revenue.
• Fluent English; additional languages are a real asset.

Responsibilities

• Lead the reservations function end to end: book management, covers, VIPs.
• Train and schedule the team; set service standards.
• Collaborate with Guest Relations, FOH and management on flow and special requests.
• Handle escalations and large bookings with charm and precision.
• Maintain accurate, confidential guest data to benefit the business.
• Protect and build rich guest profiles for personalized welcomes.

Skills

Reservations

Guest relations

Team leadership

Luxury hospitality

Communication

Tools

SevenRooms

Job description

Job Description:

Join the team behind one of the world's most celebrated restaurant brands. At La Petite Maison, we are known for exceptional service, timeless French-Mediterranean cuisine, and a real passion for hospitality.

Now a new LPM is coming to the beach, in one of Dubai's most beautiful waterfront locations. Think French Riviera by the sea: relaxed elegance, sunshine, rosé at sunset, and that special LPM feeling. Come and help us create unforgettable experiences, the LPM way.

The Role

As a Reception & Reservations Manager, you're the first voice and the first impression of our beachfront destination. You lead the reservations function end to end — running the book, maximising covers, and making sure every guest, from first-timer to regular VIP, feels looked after before they even arrive. You lead a small team and sit right at the intersection of guest relations, service and revenue.

What You'll Do

• Lead, train and schedule the team, setting service standards and etiquette
• Maximize covers and manage the book smartly across peak and quiet periods
• Build and protect rich guest profiles — preferences, occasions, VIPs — for a personalized welcome
• Work hand in hand with Guest Relations, front of house and management on flow, VIPs and special requests
• Handle escalations, large bookings and special requests with charm and precision
• Keep guest data accurate, confidential and working for the business

What You Need

• 3–5 years in reservations or guest relations within luxury hospitality, ideally with team-lead experience
• Experience running a reservations book (SevenRooms or a similar platform is a strong plus)
• Warm, polished communication — you sound like LPM on the phone and in writing
• Highly organized, detail-obsessed and calm under pressure
• A guest-first mindset with a commercial eye on covers and revenue
• Fluent English; additional languages are a real asset

Why Choose Us

• Competitive salary and performance-based incentives
• Comprehensive medical insurance
• The rare chance to open a landmark beachfront destination

Be part of LPM, where every detail matters and every guest is celebrated.

Requirements