Real Estate Relationship Manager: Client Success Lead

Mystic Advertising; Dubai; On-site; AED 110,000 - 190,000; Full time

Job summary

Mystic Advertising in Dubai is seeking a Relationship Manager to support and strengthen client relationships within the real estate sector. The role involves managing client accounts, understanding requirements, coordinating with internal teams, and ensuring a smooth and positive client experience across touchpoints.

The ideal candidate has at least 2 years of experience in relationship or account management, strong communication, organizational skills, and proficiency with MS Office and CRM

Qualifications

• 2+ years of experience in relationship or account management.
• Experience in real estate industry is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficient with MS Office and CRM tools.

Responsibilities

• Build and maintain strong, long-term relationships with clients within the real estate portfolio.
• Serve as the primary point of contact for clients, addressing inquiries and providing timely support.
• Understand client needs and develop strategic solutions to enhance satisfaction and retention.
• Coordinate with internal teams, including sales, operations, and administration, to ensure accurate and timely delivery of services.
• Prepare client reports, proposals, follow-up updates, and documentation as needed.
• Conduct regular check-ins with clients to assess satisfaction and identify areas for improvement.
• Manage client issues, escalations, and special requests promptly and professionally.
• Track account performance and identify opportunities for account growth and value addition.
• Support day-to-day account activities to ensure a smooth and efficient workflow.

Skills

Relationship Management

Account Management

Client-facing

Tools

MS Office

CRM tools

Digital communication platforms

Job description

Mystic Advertising in Dubai is seeking a Relationship Manager to support and strengthen client relationships within the real estate sector. The role involves managing client accounts, understanding requirements, coordinating with internal teams, and ensuring a smooth and positive client experience across touchpoints.

The ideal candidate has at least 2 years of experience in relationship or account management, strong communication, organizational skills, and proficiency with MS Office and CRM