Rare Disease Patient Access & Case Manager

Remotedxb; Dubai; On-site; AED 268,000 - 379,000; Full time

Job summary

Remotedxb is seeking a seasoned Access & Enrollment Specialist to guide patients, caregivers, and providers through rare disease product access. You will manage enrollment, benefits investigations, prior authorizations, and specialty pharmacy coordination.

You will serve as the primary contact from enrollment to ongoing therapy, educating on insurance benefits and financial assistance while ensuring HIPAA-compliant documentation and proactive barrier resolution.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of experience in the pharmaceutical or biotechnology industry.
• 2-5 years of experience in case management, patient access, specialty pharmacy, or reimbursement.
• Knowledge of insurance verification, prior authorizations, and medical benefits billing.
• Experience managing high-volume caseloads and meeting productivity goals.
• Proficiency in MS Office Suite.

Responsibilities

• Manage a caseload of patients, caregivers, and healthcare providers to guide them through the access and initiation process for rare disease products.
• Oversee the enrollment process including benefits investigations, prior authorization, and specialty pharmacy coordination.
• Serve as the primary point of contact for patients from enrollment through treatment initiation and ongoing therapy.
• Educate patients and caregivers on insurance benefits, financial assistance, and patient support services.
• Monitor treatment progress and proactively identify/resolve barriers to therapy to prevent interruptions in care.
• Maintain accurate documentation in compliance with HIPAA and regulatory requirements.

Skills

Case management

Patient access

Reimbursement

Education

Bachelor's degree or equivalent experience

Tools

MS Office Suite

Job description

Remotedxb is seeking a seasoned Access & Enrollment Specialist to guide patients, caregivers, and providers through rare disease product access. You will manage enrollment, benefits investigations, prior authorizations, and specialty pharmacy coordination.

You will serve as the primary contact from enrollment to ongoing therapy, educating on insurance benefits and financial assistance while ensuring HIPAA-compliant documentation and proactive barrier resolution.