Case Manager, Rare Disease Patient Services

Remotedxb; Dubai; On-site; AED 268,000 - 379,000; Full time

Job summary

Remotedxb is seeking a seasoned Access & Enrollment Specialist to guide patients, caregivers, and providers through rare disease product access. You will manage enrollment, benefits investigations, prior authorizations, and specialty pharmacy coordination.

You will serve as the primary contact from enrollment to ongoing therapy, educating on insurance benefits and financial assistance while ensuring HIPAA-compliant documentation and proactive barrier resolution.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of experience in the pharmaceutical or biotechnology industry.
• 2-5 years of experience in case management, patient access, specialty pharmacy, or reimbursement.
• Knowledge of insurance verification, prior authorizations, and medical benefits billing.
• Experience managing high-volume caseloads and meeting productivity goals.
• Proficiency in MS Office Suite.

Responsibilities

• Manage a caseload of patients, caregivers, and healthcare providers to guide them through the access and initiation process for rare disease products.
• Oversee the enrollment process including benefits investigations, prior authorization, and specialty pharmacy coordination.
• Serve as the primary point of contact for patients from enrollment through treatment initiation and ongoing therapy.
• Educate patients and caregivers on insurance benefits, financial assistance, and patient support services.
• Monitor treatment progress and proactively identify/resolve barriers to therapy to prevent interruptions in care.
• Maintain accurate documentation in compliance with HIPAA and regulatory requirements.

Skills

Case management

Patient access

Reimbursement

Education

Bachelor's degree or equivalent experience

Tools

MS Office Suite

Job description

Responsibilities

• Manage a caseload of patients, caregivers, and healthcare providers to guide them through the access and initiation process for rare disease products
• Oversee the entire enrollment process including benefits investigations, prior authorization, and specialty pharmacy coordination
• Serve as the primary point of contact for patients from enrollment through treatment initiation and ongoing therapy
• Educate patients and caregivers on insurance benefits, financial assistance, and patient support services
• Monitor treatment progress and proactively identify/resolve barriers to therapy to prevent interruptions in care
• Maintain accurate documentation in compliance with HIPAA and regulatory requirements

Requirements

• Bachelor's degree or equivalent experience
• 5+ years of experience in the pharmaceutical or biotechnology industry
• 2-5 years of experience in case management, patient access, specialty pharmacy, or reimbursement
• Knowledge of insurance verification, prior authorizations, and medical benefits billing
• Experience managing high-volume caseloads and meeting productivity goals
• Proficiency in MS Office Suite

Preferred Qualifications

• Experience in rare disease, oncology, immunology, or neurology
• Previous experience with specialty medications

Benefits

• 401(k) with company match
• Annual Bonus Program
• Generous Paid Time Off (PTO) including Summer and Winter Company Shut-Downs
• Medical, Dental, Vision, and Prescription Drug Coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Tuition Assistance and Pet Insurance