Quality Specialist

Emirates Flight Catering; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Emirates Flight Catering is seeking a Quality Specialist to partner with operations, uphold regulatory and company standards, and drive continuous improvement for product quality and customer satisfaction.

The role emphasizes audits, data-driven reporting, and cross-department collaboration to sustain excellence in food safety and service delivery. On-site Dubai-based position with full-time commitment.

Qualifications

• 6–7 years of experience in Quality Assurance, Quality Management, Operational Excellence, Compliance, Auditing, or Continuous Improvement roles.
• Proven experience in conducting audits, managing inspections, and monitoring compliance against organizational standards and requirements.
• Experience in driving corrective actions, process optimization, and continuous improvement initiatives.

Responsibilities

• Conduct quality audits and manage operational inspections to ensure compliance with established standards.
• Act as a business partner to operational teams, providing quality guidance and support to drive performance improvement.
• Monitor quality performance indicators, analyze trends, and identify opportunities for improvement.
• Investigate non-conformities, customer complaints, and quality deviations, and coordinate corrective and preventive actions.
• Prepare quality reports, dashboards, and insights to support data-driven decision making.
• Facilitate continuous improvement initiatives to enhance product quality, service delivery, and customer satisfaction.
• Ensure adherence to regulatory, food safety, quality, and company requirements.
• Collaborate with stakeholders across departments to foster a culture of quality and operational excellence.

Skills

Analytical skills

Stakeholder management

Communication

Influencing

Education

Bachelor’s degree in Industrial Engineering

Bachelor’s degree in Quality Management

Bachelor’s degree in Business Administration

Bachelor’s degree in Operations Management

Tools

Excel

Power BI

Job description

Job Location: Dubai, United Arab Emirates

Work Mode: On-site

Date Posted: 30 September 2026

Job Reference/ID: 687

Job Description / Role

The Quality Specialist at Emirates Flight Catering plays a pivotal role in maintaining operational excellence. This position involves acting as a business partner to operational teams, ensuring compliance with regulatory and company standards, and driving continuous improvement initiatives to enhance product quality and customer satisfaction.

Key Responsibilities

• Conduct quality audits and manage operational inspections to ensure compliance with established standards.
• Act as a business partner to operational teams, providing quality guidance and support to drive performance improvement.
• Monitor quality performance indicators, analyze trends, and identify opportunities for improvement.
• Investigate non-conformities, customer complaints, and quality deviations, and coordinate corrective and preventive actions.
• Prepare quality reports, dashboards, and insights to support data-driven decision making.
• Facilitate continuous improvement initiatives to enhance product quality, service delivery, and customer satisfaction.
• Ensure adherence to regulatory, food safety, quality, and company requirements.
• Collaborate with stakeholders across departments to foster a culture of quality and operational excellence.

Experience Required

• 6-7 years of experience in Quality Assurance, Quality Management, Operational Excellence, Compliance, Auditing, or Continuous Improvement roles.
• Proven experience in conducting audits, managing inspections, and monitoring compliance against organizational standards and requirements.
• Experience in driving corrective actions, process optimization, and continuous improvement initiatives.

Education Qualifications

• Bachelor’s degree in Industrial Engineering , Quality Management, Business Administration, Operations Management, or a related discipline.
• Professional certifications such as ISO Internal Auditor, Lead Auditor, Lean, or Six Sigma are advantageous.

Skills Required

• Strong analytical skills with experience in performance measurement, trend analysis, reporting, and root cause analysis.
• Proficiency in Microsoft Office applications, particularly Excel, Power BI, and reporting tools.
• Strong business partnering, stakeholder management, communication, and influencing skills.

Employment / Job Type: Full Time

Nationality: Any Nationality

About the Company:

Emirates Flight Catering provides catering, food production, hospitality, and support services for aviation and related businesses. It recruits across culinary, food production, engineering, logistics, supply chain, quality, finance, technology, human resources, and service operations.

Company Industry: Aviation

Department / Functional Area: Quality Assurance

Closing Date: 6 October 2026