F&B Supervisor

Emirates Flight Catering; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Emirates Flight Catering is seeking an F&B Supervisor to oversee food and beverage operations, ensuring high standards of quality, service, and compliance with company and international standards.

The role requires a minimum of 5 years in hospitality, with at least 1 year in a supervisory role in a 5-star environment, and a Bachelor’s in Hotel Management. English proficiency and leadership skills are essential for success.

Qualifications

• Bachelor's degree in Hotel Management (must have).
• Minimum 5 years of hospitality experience, with 1 year in a supervisory role in a 5-star environment.
• Proficiency in spoken and written English.

Responsibilities

• Oversee F&B operations ensuring high standards of quality and service.
• Ensure compliance with Hygiene and Safety practices per company standards.
• Supervise direct reports with training, coaching and feedback.
• Handle customer complaints with proper investigation and corrective actions.
• Maintain rostering to cover shifts while minimizing overtime.
• Implement safe working practices per EKFC policies.
• Gather and analyse customer feedback for improvements.
• Apply ISO 9001:2008 quality policy and procedures.

Skills

Fluent English

Leadership

Opportunity identification

Continuous improvement

F&B knowledge

Organizational skills

Record keeping

Inventory management

MS Office

Food safety

Education

Bachelor's degree in Hotel Management

Tools

Microsoft Office

Job description

Job Location: Dubai, United Arab Emirates

Work Mode: On-site

Date Posted: 2 October 2026

Job Reference/ID: 459

Job Description / Role:

Emirates Flight Catering is seeking an F&B Supervisor to oversee food and beverage operations, ensuring high standards of quality, service, and compliance with company and international standards.

Key Responsibilities:

• Ensure all customers are provided with the best quality of food and service through cost effective and efficient management, assuring highest standards of service are in place.
• Ensure that F&B operation is performed in compliance with the Company Service Standard including Hygiene and Safety practices.
• Supervise direct reports by providing training, coaching, and regular feedback to achieve departmental objectives.
• Manage customer complaints through proper investigation, implementation of corrective actions, and team awareness to prevent recurrence.
• Maintain a dynamic rostering system to ensure adequate shift coverage is there, while minimizing overtime to ensure uninterrupted service delivery.
• Responsible for implementing safe working practices and procedures in accordance with EKFC policies.
• Gather and analyse customer feedback to identify areas for improvement and recommend actions that enhance service quality and customer satisfaction.
• Apply the Quality Policy and Quality System established in accordance with ISO 9001:2008 international standards and executes all responsibilities according to the department work procedures while reflecting EKFC Quality Policy.

Experience Required:

• Minimum of 5 years of experience in the hospitality industry, with 1 years’ experience in supervisory role in 5-star environment.
• Experience and understanding of luxury hotel and stand-alone restaurant operations.

Education Qualifications: Bachelor’s degree holder in Hotel Management (must have)

Skills Required:

• Proficiency in spoken and written English
• Self‑motivated and demonstrate sound leadership skills
• A keen eye for opportunity identification and a high level of commitment to continuous improvement and adaptability to change
• Able to create personalized F&B experience
• Strong organizational, multitasking skills and attention to detail
• Competent in Microsoft Office Applications
• Ability to maintain accurate records, manage inventory effectively, and follow established procedures and guidelines precisely
• Knowledge of food safety regulations and hygiene protocols

Employment / Job Type: Full Time

Nationality: Any Nationality

About the Company:

Emirates Flight Catering provides catering, food production, hospitality, and support services for aviation and related businesses. It recruits across culinary, food production, engineering, logistics, supply chain, quality, finance, technology, human resources, and service operations.

Company Industry: Food and Beverage

Department / Functional Area: Food and Beverage

Closing Date: 29 November 2026