Public Services Applications Specialist

Experts Plus Recruitment Services; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Experts Plus Recruitment Services in Abu Dhabi seeks an organised Administrator for government service processing. You will review applications, verify eligibility, and ensure data completeness to accelerate service delivery.

The role requires strong communication in Arabic and English, familiarity with government processes, and the ability to respond to inquiries while maintaining accurate records and meeting performance indicators.

Qualifications

• Bachelor's degree preferred or in a related field.
• 1-4 years of experience in customer service or government service centers.
• Experience handling customer applications, reviewing documents, and verifying eligibility.
• Strong understanding of government service processes and customer journey management.
• Excellent communication skills in Arabic and English.
• Immediate availability to join preferred.

Responsibilities

• Receive and review applications to verify eligibility according to criteria.
• Verify completeness of application data and required documents.
• Notify applicants of missing information or documentation.
• Monitor application status and respond to inquiries.
• Prepare periodic performance indicators and reports including acceptance rates and processing times.

Skills

Arabic & English communication

Education

Bachelor's degree in related field

Job description

Experts Plus Recruitment Services in Abu Dhabi seeks an organised Administrator for government service processing. You will review applications, verify eligibility, and ensure data completeness to accelerate service delivery.

The role requires strong communication in Arabic and English, familiarity with government processes, and the ability to respond to inquiries while maintaining accurate records and meeting performance indicators.