Property Operations & Tenant Support Specialist

Driven Properties; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Driven Properties in Dubai is seeking an organized administrative professional to support tenants and owners, manage lease documentation, and coordinate with contractors. The role involves maintaining CRM records, processing maintenance requests, and generating renewal notices to ensure smooth property operations.

The ideal candidate will have experience in admin roles within real estate, strong MS Office skills, and familiarity with Yardi and CRM tools.

Qualifications

• Experience in an administrative role, ideally within property management or real estate.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook) and database management.
• Familiarity with property management software, preferably Yardi.
• Previous experience handling tenant enquiries and property documentation.
• Clear opportunities for career growth and advancement within the organisation.

Responsibilities

• Provide prompt and professional support to tenants with queries related to maintenance, parking, contracts, cheques, and other property services.
• Respond to tenant and property owner queries regarding parking, maintenance, renewals, and other issues, ensuring timely and professional communication.
• Follow up on Ejari issuance, DEWA connections, and chiller connections.
• Coordinate with contractors and suppliers on behalf of the Property Manager.
• Generate Rental Index results and draft renewal notices within 100 days of lease expiry, completing the full renewal process within 30 days of expiry.
• Assist in the preparation and review of lease agreements and all relevant documentation.
• Maintain accurate records of property details, tenant information, lease agreements, and renewals across all trackers.
• Enter new properties into the CRM and reconcile CRM data with contract details, master sheets, and payment records.
• Receive, record, and track maintenance requests and ensure timely follow-up.
• Prepare checklists for property inspections, move-ins, and move-outs to ensure compliance with company standards.
• Prepare weekly reports on the property portfolio for the Property Manager.
• Assist the Property Manager with any additional administrative tasks required for smooth property operations.

Skills

Microsoft Office

Organisational skills

Attention to detail

Tenant enquiries handling

Communication skills

Tools

Yardi

CRM software

Database management

Job description

Driven Properties in Dubai is seeking an organized administrative professional to support tenants and owners, manage lease documentation, and coordinate with contractors. The role involves maintaining CRM records, processing maintenance requests, and generating renewal notices to ensure smooth property operations.

The ideal candidate will have experience in admin roles within real estate, strong MS Office skills, and familiarity with Yardi and CRM tools.