Luxury Resort Duty Manager: Guest Experience Leader

Luxury Collection; Ajman; On-site; AED 180,000 - 300,000; Full time

Job summary

Marriott International in Ajman is seeking a Property Manager on Duty to oversee property operations, ensure hospitality excellence, and represent management in guest and property issues.

You will manage the flow of questions in the lobby, act as Guest Relations Manager, track service issues, and coordinate with departments to resolve problems and improve guest satisfaction. The role emphasizes leadership and adherence to SOPs for continuous service improvements.

Qualifications

• Education: High school diploma or GED with 4 years in guest services, front desk, housekeeping, or related area.
• Or a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Admin, or related major with 2 years in guest services, front desk, housekeeping, or related area.

Responsibilities

• Oversee property operations and guest relations to ensure hospitality excellence.
• Represent property management in resolving guest or property-related situations.
• Direct guests within the lobby and manage flow of questions.
• Serve as Guest Relations Manager and track service issues.
• Lead and support departments to achieve operational goals and continuous improvement.

Skills

Guest services

Customer service

Leadership

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related

Job description

Marriott International in Ajman is seeking a Property Manager on Duty to oversee property operations, ensure hospitality excellence, and represent management in guest and property issues.

You will manage the flow of questions in the lobby, act as Guest Relations Manager, track service issues, and coordinate with departments to resolve problems and improve guest satisfaction. The role emphasizes leadership and adherence to SOPs for continuous service improvements.