Operational Excellence Project Manager (Retail/eCommerce)

Majid Al Futtaim; Dubai; On-site; AED 268,000 - 469,000; Full time

Benefits offered by this job

Friendly work environment

Leadership development opportunities

Collaborative culture

Job summary

Majid Al Futtaim is seeking a Project Manager for MAF Retail at Head Office UAE. You will drive process standardization and operational excellence initiatives across stores, DC, and eCommerce, delivering hands-on project execution and benefits realization.

You will lead diagnostics, mapping, and performance tracking using ERP/WMS/BI tools, while coordinating cross-functional teams and maintaining stage-gate discipline to ensure timely outcomes.

Qualifications

• 3–6 years in project management, process improvement, operations, or supply chain.
• Strong analytical and problem-solving skills; proficient in Excel and SQL.
• Structured, detail-oriented with ability to manage multiple workstreams.
• Hands-on experience with process mapping tools and project tracking platforms.
• English is required at full professional proficiency.

Responsibilities

• Execute process diagnostic exercises, data gathering, root-cause analysis across stores, DC, and eCommerce.
• Build and maintain analytical models, dashboards, and reports to surface gaps and opportunities.
• Facilitate process mapping workshops; document current-state and future-state operating models.
• Track and manage project plans, stage-gate milestones, action logs, and timelines.
• Support SOP drafting, validation, and readiness-for-handover documentation.
• Monitor progress post-recommendation; track benefits and flag risks to Sr. Manager.
• Prepare status updates, data-driven reports, and milestone dashboards for reviews.
• Data analysis & reporting: extract/structure/interpret data from ERP, WMS, BI tools.

Skills

Analytical thinking

Problem-solving

Excel

SQL

English proficiency

Structured, detail-oriented

Education

Bachelor’s degree in business, Industrial Engineering, Operations Management, Supply Chain, or related field

PMP or Lean Six Sigma Green Belt preferred

Tools

Process mapping tools

Project tracking platforms

Job description

Majid Al Futtaim is seeking a Project Manager for MAF Retail at Head Office UAE. You will drive process standardization and operational excellence initiatives across stores, DC, and eCommerce, delivering hands-on project execution and benefits realization.

You will lead diagnostics, mapping, and performance tracking using ERP/WMS/BI tools, while coordinating cross-functional teams and maintaining stage-gate discipline to ensure timely outcomes.