Project Coordinator

Richemont; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Buccellati in Dubai is seeking a Project Coordinator to support the Gemini programme, rolling out an SAP-based platform across our Dubai boutiques. This fixed-term 12-month role sits at the intersection of technology, retail operations and change management, coordinating with IT, Finance, and Training to ready boutiques for go-live.

You will manage readiness, training, and post go-live monitoring while ensuring consistency with the Group template and addressing local needs with the Maison teams.

Qualifications

• Background in Project Management, Business Transformation, Retail Operations, or Digital Transformation.
• Familiarity with luxury retail or omnichannel environments is a plus—experience within a luxury Maison or high-end boutique welcomed.

Responsibilities

• End-to-end deployment support for the Gemini programme across Buccellati's Dubai boutiques, from preparation through to hypercare.
• Coordinate market readiness activities ensuring boutiques meet operational prerequisites before go-live.
• Collaborate with IT, Retail Operations, Finance, Supply Chain, Training, and local markets to drive successful implementation.
• Ensure business processes align with the Group template and escalate local gaps or Maison-specific requirements.
• Track milestones, risks, issues, and dependencies with timely resolution and reporting.
• Support User Acceptance Testing (UAT) with boutiques and handle defect tracking.
• Provide change management support to drive user adoption across boutique teams.
• Coordinate training activities and facilitate new operating procedures and digital solutions.

Skills

SAP

Stakeholder mgmt

Organizational skills

Analytical thinking

Bilingual EN/AR

Tools

MS Office

Job description

About the Roles

Buccellati is looking for a driven and detail-oriented Project Coordinator to play a key role in our retail transformation programme starting within the Maison.

As part of the Gemini programme, Buccellati is rolling out a new SAP-based platform across our boutiques in Dubai — transforming the way our retail teams operate, serve clients, and manage day-to-day business. This is a hands‑on coordination role sitting at the intersection of technology, retail operations, and change management, working alongside cross-functional teams to ensure every Buccellati boutique is ready, equipped, and confident ahead of go-live.

Based in Dubai, you will be embedded within the Buccellati programme team for a fixed term of 12 months, supporting deployment from initial preparation through to hypercare and stabilisation.

What You Will Own

• End-to-end deployment support for the Gemini programme across Buccellati's Dubai boutiques, from preparation through to hypercare
• Coordination of market readiness activities, ensuring Buccellati boutiques meet all operational prerequisites before go-live
• Collaboration with cross-functional teams across IT, Retail Operations, Finance, Supply Chain, Training, and local markets to drive successful implementation within the Maison
• Ensuring Buccellati's business processes are aligned with the Group template, identifying and escalating local gaps or Maison-specific requirements
• Tracking of project milestones, risks, issues, and dependencies, with timely resolution and transparent reporting
• Support of User Acceptance Testing (UAT) in coordination with Buccellati boutiques, including business validation and defect tracking
• Change management support to drive user adoption across all Buccellati boutique teams
• Coordination of training activities with boutiques and facilitation of new operating procedures and digital solutions
• Monitoring of post go-live performance, collecting business feedback and coordinating continuous improvement initiatives specific to Buccellati's operational needs

Experience

• Background in Project Management, Business Transformation, Retail Operations, or Digital Transformation
• Familiarity with luxury retail or omnichannel retail environments is a plus — experience within a luxury Maison or high-end boutique environment particularly welcomed

Skills

• Confident working knowledge of SAP environments and system workflows, with the ability to bridge the gap between technical SAP teams and boutique business users
• Strong stakeholder management, with the ability to work effectively across both business and technical teams
• Excellent organisational and coordination skills, with the ability to manage multiple workstreams simultaneously
• Strong analytical mindset and problem-solving capability
• Comfortable operating in a fast-paced, international environment
• Fluent in English and Arabic — required