Sales Associate - UAEN

AE02 RLG Retail (LLC); Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Buccellati is a historic Italian jewellery maison seeking a seasoned channel sales leader in Dubai to drive direct, online and retail sales. You will develop channel strategies, identify opportunities, set targets, and manage partner relationships with a focus on high standards of service and results.

The role requires a Master’s degree or equivalent, extensive experience, and supervision of junior staff, with an emphasis on training, CRM stewardship, and industry best practices within a luxury

Qualifications

• Master's Degree or equivalent level of education is required.
• Extensive experience enabling the job holder to handle most situations and advise others.
• Experience supervising junior colleagues.

Responsibilities

• Manage a sales channel (direct, online, or retail).
• Develop and implement channel sales strategies aligned with business objectives.
• Identify new business opportunities and set sales targets.
• Manage relationships with channel partners and negotiate contracts.
• Provide training and support to partners to enable effective selling.
• Oversee CRM implementation and data quality within area of responsibility.
• Develop product education courses and stay updated on external regulations and best practices.

Skills

Channel sales

Relationship management

Negotiation

Training & coaching

Education

Master's degree or equivalent

Tools

CRM software

Job description

Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian “bottega” of the Renaissance times. The Maison’s unrelenting desire to create objects of rare beauty has made Buccellati renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamourous and contemporary. The Maison has been part of the global luxury group Richemont since September 2019 and the Buccellati family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition.

YOUR MISSION:

Manage a sales channel, such as such direct sales, online sales, or retail sales. Develop and implement channel sales strategies that align with the overall business objectives. Identify new business opportunities, set sales targets, and monitor performance metrics to ensure that the channel is meeting or exceeding sales goals. Manage relationships with channel partners, negotiate contracts, and provide training and support to ensure that the partners are equipped to sell the organization's products or services effectively. Required qualifications include a Master's Degree or equivalent level of education, extensive experience enabling the job holder to handle the majority of situations and advise others, and experience in general supervision of more junior colleagues.

HOW WILL YOU MAKE AN IMPACT?

• Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization, enabling effective two-way flow of information and resolution of issues.
• Set clear objectives for each sales call; develop and deliver presentations tailored to the known interests, needs, issues, and concerns of decision-makers and influencers within the customer organization; gather and analyze relevant information; and secure agreement to a statement of customer requirements.
• Cultivate a personal network within the business sector and represent the organization at industry events to obtain market intelligence and enhance the visibility and reputation of the organization, its products, and services.
• Configure complex product-and-services solutions and associated contractual terms that meet the customer's mid- to long-term needs, incorporating input from relevant internal specialists. Present solutions to customer representatives and negotiate agreements within predefined commercial parameters, or review and authorize sales proposals from team members that deviate from standard terms, escalating issues to senior management as necessary.
• Manage and deliver pricing and terms projects, negotiating with external strategic partners on pricing and terms.
• Control specific segments of the organization's business performance metrics, ensuring strategic alignment with financial goals and objectives.
• Manage a portfolio of contracts and negotiate service-level agreements, planning, coordinating, and supervising activities related to major contracts.
• Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement to enhance customer relationship management.
• Implement and control compliance management for specific segments of the organization's external partners.
• Develop product education courses to meet identified needs, improving performance and meeting business requirements.
• Act as a subject matter expert in technology, policy, regulation, or operational management for the team, maintaining external accreditations and an in‑depth understanding of current and emerging external regulations and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Ensure all activities and responsibilities are conducted in accordance with the company's diversity and inclusion guidelines.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Master's Degree or Equivalent Level Experience enables job holder to deal with the majority of situations and to advise others. In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.