Program Manager - UAE National, Amazon Now

Amazon; Dubai; On-site; AED 140,000 - 180,000; Full time

Job summary

Amazon is seeking a metrics-driven Program Manager in Dubai to enhance customer experience and business growth through catalog management. Responsibilities include ensuring accurate product listings, driving process improvements, and utilizing data analysis for decision-making. The ideal candidate should have 2 years of program management experience, proficiency in SQL and advanced Excel, and a strong ability to influence business outcomes with data. Join Amazon's diverse team to deliver exceptional results.

Qualifications

• 2 years of program or project management experience required.
• Knowledge of SQL and advanced Excel is essential.
• Experience using data to influence business decisions.

Responsibilities

• Ensure product listings are accurate and troubleshoot discrepancies.
• Collaborate with vendors to improve processes.
• Analyze and share metrics to guide business decisions.

Skills

Program management

Data analysis

SQL

Advanced Excel

Process improvement

Stakeholder communication

Tools

PowerBI

Tableau

SAS

Job description

Overview

We are seeking a metrics- and results-oriented Program Manager to improve customer experience and business growth in Amazon Now. The role focuses on catalog enhancement, ensuring accurate product listings, optimizing search performance, and driving data‑driven initiatives to impact customer buying decisions.

Key Responsibilities

• Ensure product listing is accurate for new and existing products


• Troubleshoot and drive resolutions to improve process reliability and operational effectiveness, reducing discrepancies


• Collaborate with vendors to set up efficient processes and SOPs


• Work with various internal teams to drive tools and process improvements affecting catalog management workflows


• Drive data‑oriented analysis and adoption of solutions and process improvement projects to achieve operational and business goals


• Manage stakeholder communication across multiple lines of business on operational milestones, process changes, and escalations


• Proactively identify issues and opportunities in catalog/CX of listed products and respond accordingly, engaging cross‑functional teams as necessary


• Analyze and share relevant metrics and best practices from executed initiatives across the organization; build dashboards and publish reports to guide business direction


• Contribute to Business Review with customer experience and data‑backed decisions

A Day in the Life

• Understand the guidelines and guardrails for listing products in Amazon Now and ensure they are met at all times


• Dive deep into systems and processes impacting customer buying decisions; identify root causes for product detail defects and work with category SMEs, WW and Tech teams to implement corrective‑preventive actions


• Analyze data and highlight gaps, recommending solutions and influencing inter‑functional decisions

Qualifications

• 2 years of program or project management experience


• Knowledge of SQL and advanced Excel (array and statistical formulas)


• Experience using data to influence business decisions


• Experience creating process improvements with automation and analysis


• Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL/DW concepts


• Knowledge of visualization tools such as Tableau, Datazen, SSRS


• Experience with back‑office operations, escalation management, and troubleshooting environments


• Manager experience (required)

EEO Statement

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please contact us for more information.