Program Manager, UAE National, Amazon Global Store

Amazon; Dubai; On-site; AED 200,000 - 320,000; Full time

Job summary

Amazon Middle East and North Africa FZ-LLC is seeking a Program Manager to transform experiences across the MENA region. You will shape product visions, drive data-driven improvements, and collaborate with cross-functional teams across geographies to optimize fulfillment and seller engagement.

The role emphasizes strategic thinking, market research, and customer insight to deliver innovative and efficient operational solutions within Amazon's ecosystem.

Qualifications

• Bachelor's degree or equivalent is required.
• Intermediate Excel skills (pivot tables, charts, lookups, formulas, data cleansing) are required.
• 1+ years of program or project management experience.

Responsibilities

• Develop and execute product vision and strategies aligned with customer needs and business objectives.
• Data-driven decision making by analyzing complex data sets to surface insights and drive improvements.
• Conduct market research and competitive analysis to identify opportunities.
• Lead customer research to understand preferences, pain points, and expectations.
• Develop understanding of domestic and international fulfillment processes for optimization.
• Establish robust tracking mechanisms for pilot initiatives and seller engagement.
• Facilitate regular communication and alignment across diverse teams and geographies.

Skills

Program management

Data-driven decision making

Stakeholder collaboration

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

MS Excel

MS Access

SQL

Job description

Description

As a Program Manager, you'll be at the forefront of transforming experiences across the Middle East and North Africa. Your strategic insights and collaborative approach will directly impact how sellers and customers interact with Amazon's ecosystem, driving innovation and operational excellence.

Description

As a Program Manager, you'll be at the forefront of transforming experiences across the Middle East and North Africa. Your strategic insights and collaborative approach will directly impact how sellers and customers interact with Amazon's ecosystem, driving innovation and operational excellence.

Key job responsibilities

• Develop and Execute Product Vision: Craft comprehensive product strategies that align with customer needs and business objectives
• Data-Driven Decision Making: Analyze complex data sets to uncover actionable insights and drive product improvements
• Competitive Intelligence: Conduct thorough market research and competitive analysis to identify strategic opportunities
• Customer Research: Lead initiatives to deeply understand customer preferences, pain points, and emerging expectations
• Process Optimization: Develop comprehensive understanding of domestic and international fulfillment processes
• Performance Management: Establish robust tracking mechanisms for pilot initiatives and seller engagement
• Stakeholder Collaboration: Facilitate regular communication and alignment across diverse teams and geographies

A day in the life

Your day will be dynamic and impactful, focusing on creating seamless connections between various business units. You'll navigate complex projects, engage with cross-functional teams, and develop innovative solutions that enhance our operational capabilities. Each day presents an opportunity to solve intricate challenges and drive meaningful improvements.

About The Team

We are a collaborative group passionate about creating seamless, intuitive customer experiences. Our team values innovative thinking, data-driven decision-making, and a commitment to continuous improvement. We believe in empowering our team members to challenge conventions and develop solutions.

Basic Qualifications

• Bachelor's degree or equivalent
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• 1+ years of program or project management experience

Preferred Qualifications

• Experience in MS Access and SQL
• Speak, write, and read fluently in Arabic

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Amazon Middle East and North Africa FZ-LLC

Job ID: A3166246