Program Manager - UAE National, Amazon Now

Q-Express Documents Transport; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Amazon Now in Dubai seeks a smart, metrics-driven Program Manager to improve customer experience and grow the business. You will lead catalog enhancement projects, ensure accurate listings, and optimize search and CX.

The role directly influences buyer decisions and online experience in a fast-growing e-commerce environment. The position emphasizes data-driven analysis, process automation, and collaboration with internal teams and vendors to implement scalable SOPs and improvements across

Qualifications

• 2+ years of program or project management experience.
• Proficient in SQL and Advanced Excel.
• Experience using data to influence business decisions.
• Experience in creating process improvements with automation and analysis.
• Familiar with analytics tools such as SAS, PowerBI, SQL, ETL DW concepts.
• Knowledge of visualization tools such as Tableau, Datazen, SSRS.
• Experience back office operations, escalation management and troubleshooting environments.

Responsibilities

• Ensure catalog accuracy for new and existing products.
• Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products.
• Collaborate with vendors to set up efficient processes and SOPs.
• Drive data-oriented analysis and dashboard creation to track metrics.
• Manage stakeholder communication across multiple lines of business on milestones and changes.
• Identify issues in catalog/CX and engage cross-functional teams as needed.
• Analyze data and share insights, building reports to guide decisions.
• Contribute to business reviews with data-backed decisions.

Skills

SQL

Advanced Excel

Data-driven decisions

Automation

ETL & DW concepts

SAS

PowerBI

Tableau

SSRS

Tools

Tableau

Power BI

SSRS

SAS

Job description

Are you customer obsessed, smart and analytical, strategic yet execution focused, entrepreneurial, and passionate about e-Commerce? Do you want to be a part of one of the fastest growing and most innovative e-commerce businesses? Are you interested in working in a high impact role? If yes, this opportunity will appeal to you.

We are looking for a smart, metrics and results-oriented program manager who will be instrumental in improving customer experience and growing our business. The person will be responsible for ensuring the best customer experience in Amazon Now. They will be responsible to improve the customer shopping experience through driving projects on catalog enhancement, ensuring we display meaningful and correct information to customers, and improving search performance. The tasks handled by this person will have a direct impact on customer buying decisions and online user experience.

Key job responsibilities

• Ensure product listing is accurate for new and existing products
• Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies
• Collaborate with vendors to set up efficient processes and SOPs
• Work with various internal teams to help drive tools and process improvements that affect catalog management workflows
• Drive appropriate data oriented analysis, adoption of solutions and process improvement projects to achieve operational and business goals
• Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
• Proactively identify issues and opportunities in catalog/CX of listed products and respond accordingly (and engaging cross functional teams where necessary)
• Analyzing and sharing relevant metrics and best practices from the executed initiatives across the organization. Build relevant dashboard and publish reports to ensure business is moving in right direction.
• Contribute in Business Review with customer experience and data backed decisions.

A day in the life

• Understand the guidelines and guardrails for listing a products in Amazon Now and ensure they are met at all time.
• Dive deep and understand different systems and processes that impact customer buying decision.
• Identify root causes for product details defects, work with category SMEs WW and Tech teams to work on implementing Corrective-Preventive Action and identify opportunities for Automation.
• Analyze data and highlights gaps, recommending solutions, driving/influencing inter-function decisions.

Qualifications

• 2+ years of program or project management experience
• Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
• Experience using data to influence business decisions
• Experience in creating process improvements with automation and analysis
• Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
• Knowledge of visualization tools such as Tableau, Datazen, SSRS
• Experience back office operations, escalation management and troubleshooting environments

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