Program Manager - Catalog Experience

Amazon UAE; Dubai; Sur place; AED 200 880 - 334 800; Plein temps

Résumé du poste

Amazon UAE is seeking a Program Manager - Catalog Experience based in Dubai. This role focuses on improving catalog quality and enhancing the customer experience by leveraging data analysis and stakeholder collaboration.

The ideal candidate will have a minimum of 2 years of experience in program management and show strong capabilities in SQL, advanced Excel, and troubleshooting. This opportunity promises exposure to ecommerce operations and an impactful role in a fast-growing environment.

Qualifications

• Minimum 2 years of experience in program management, project management, ecommerce operations.
• Experience using data to influence business decisions and improve operational performance.
• Strong troubleshooting skills to identify root causes.

Responsabilités

• Ensure product listings are accurate and customer-ready.
• Review catalog content to identify gaps affecting buying decisions.
• Collaborate with vendors to improve submission quality.

Connaissances

Program Management

Ecommerce catalog management

Data analysis

SQL

Advanced Excel

Customer experience improvement

Formation

Bachelor's degree in a relevant field

Outils

PowerBI

Tableau

SAS

Description du poste

Program Manager - Catalog Experience Job Snapshot Role: Program Manager - Catalog Experience Location: Dubai, United Arab Emirates Industry: Internet Function: Program Management Experience: 2 years Job Type: Full-time

Job Details Country: United Arab Emirates City: Dubai Industry: Internet

Function: Program Management Salary: 18000-30000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Overview

Program Manager - Catalog Experience in Dubai, United Arab Emirates is a customer-focused Internet opportunity for an analytical ecommerce professional who can improve Amazon Now catalog quality, search performance, product listing accuracy, and online shopping experience. This role is built for someone who can combine data analysis, stakeholder coordination, process improvement, automation, and customer experience thinking to make product information more accurate, useful, and conversion‑focused across fast‑moving digital commerce operations.

Role Context

The Program Manager - Catalog Experience plays a direct role in improving how customers discover, evaluate, and buy products on Amazon Now. The position focuses on catalog enhancement, product detail accuracy, search quality, operational troubleshooting, and data‑backed decision making. By working with vendors, category teams, technology teams, and internal business stakeholders, the role helps reduce listing defects, improve information reliability, strengthen customer trust, and support better buying decisions across ecommerce channels.

Key Responsibilities

• Ensure product listings are accurate, complete, and customer‑ready for both new and existing products on Amazon Now.
• Review catalog content, product details, search performance, and customer‑facing information to identify gaps that affect buying decisions.
• Troubleshoot catalog issues and drive resolutions that improve product flow, reduce discrepancies, and support reliable ecommerce operations.
• Collaborate with vendors to design efficient operating processes, improve submission quality, and maintain clear standard operating procedures.
• Work with internal teams to improve tools, workflows, and process controls that support catalog management activities.
• Conduct data‑driven analysis to identify defect patterns, operational bottlenecks, customer experience issues, and improvement opportunities.
• Drive process improvement projects that support catalog accuracy, customer experience, operational efficiency, and business performance goals.
• Manage stakeholder communication across multiple business lines, including updates on milestones, escalations, process changes, and corrective actions.
• Proactively identify product catalog and customer experience issues, engage cross‑functional teams, and follow through until solutions are implemented.
• Analyze initiative results and share relevant metrics, learnings, and best practices with stakeholders across the organization.
• Build dashboards and publish reports that show whether customer experience and catalog performance are moving in the right direction.
• Contribute to business reviews by presenting customer experience insights and data‑backed recommendations.
• Understand catalog listing guidelines and guardrails, ensuring product setup requirements are consistently met.
• Dive deep into systems and processes that influence product visibility, search relevance, listing quality, and customer purchase decisions.
• Identify root causes for product detail defects and work with category subject matter experts, global teams, and technology teams on corrective and preventive actions.
• Recommend automation opportunities that reduce manual effort, improve accuracy, and make catalog operations more scalable.
• Use data to highlight performance gaps, propose solutions, and influence inter‑functional decisions.

Ideal Profile

• Minimum 2 years of experience in program management, project management, ecommerce operations, catalog management, customer experience, or a related field.
• Experience using data to influence business decisions and improve operational performance.
• Strong knowledge of SQL and advanced Excel, including array formulas and statistical formulas.
• Experience creating process improvements through automation, reporting, analysis, and workflow optimization.
• Good understanding of ecommerce catalog operations, product listing quality, search performance, and customer‑facing product information.
• Ability to work with vendors, category teams, technology teams, business stakeholders, and operational partners.
• Strong troubleshooting skills with the ability to identify root causes and drive corrective actions.
• Experience managing stakeholder communication, escalations, operational milestones, and process changes.
• Ability to build dashboards, prepare reports, summarize metrics, and present clear insights.
• Knowledge of analytics and statistical tools such as SAS, PowerBI, SQL, and ETL data warehouse concepts is preferred.
• Knowledge of visualization tools such as Tableau, Datazen, or SSRS is an advantage.
• Experience in back‑office operations, escalation management, or troubleshooting environments is preferred.
• Strong attention to detail, ownership, analytical thinking, and customer obsession.
• Ability to work in a fast‑moving ecommerce environment where accuracy, speed, and customer experience are critical.

Skills Set

• Program Management
• Ecommerce catalog management
• Catalog enhancement
• Product listing accuracy
• Amazon Now operations
• Customer experience improvement
• Search performance
• Product detail optimization
• Data analysis
• SQL
• Advanced Excel
• Array formulas
• Statistical formulas
• Dashboard development
• Business reporting
• Process improvement
• Automation
• Root cause analysis
• Corrective and preventive action
• Vendor coordination
• SOP development
• Stakeholder communication
• Escalation management
• Operational troubleshooting
• Metrics tracking
• Business reviews
• Customer buying journey
• Cross‑functional coordination
• PowerBI
• Tableau
• SAS
• ETL data warehouse concepts
• SSRS
• Datazen
• Back office operations
• Ecommerce performance analysis

Why Join Us

This opportunity gives a program management professional the chance to improve customer experience inside a fast‑growing ecommerce environment in Dubai. The role offers strong exposure to catalog quality, search performance, reporting automation, vendor processes, business reviews, and cross‑functional problem solving. It is a valuable career step for someone who enjoys using data to improve customer decisions, reduce operational defects, and support scalable digital commerce growth.

About the Company

Amazon is a global technology, ecommerce, logistics, and customer‑focused company known for building digital platforms, fulfillment networks, and services that help customers find and buy products online. In Dubai, Amazon and Q‑Express Documents Transport support regional ecommerce, delivery, customer experience, and operational excellence. The company focuses on innovation, data‑led decision making, scalable processes, and continuous improvement to serve customers with speed, accuracy, and reliability.