Program Manager Professional Services UAE

Fortinet; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Fortinet in Dubai seeks a Program Manager to deliver medium complexity IT security projects from start to finish, coordinating a virtual team across sales, services and support.

You will build detailed SOWs, manage scope, budgets, risks and stakeholder expectations, and apply Fortinet's methodologies to ensure timely, profitable implementations.

Qualifications

• Approximately 5 years in a similar role.
• Technical understanding of security and networking projects.
• Outstanding negotiation, oral communication and presentation skills.
• Experience with global enterprises, MSSP, carriers and government customers.

Responsibilities

• Builds strong relationships to understand the needs and requirements of the customers projects.
• Manages the relationship with the customers and all stakeholders; develops SOW, WBS, and project schedules to match project needs.
• Identifies resources needed and assigns responsibilities; ensures resource availability and alignment with project plans.
• Coordinates with Fortinet functions to coordinate activities and ensure flawless project execution.
• Ensures projects are delivered on-time within scope and within budget.
• Uses verification techniques to manage changes in scope, schedule, and costs; measures performance.
• Reports and escalates to management as needed.
• Manages escalations with all levels internally and externally to achieve success.
• Creates and maintains comprehensive project documentation.
• Applies Fortinet’s methodology and enforces project standards.
• Performs risk management to minimize Fortinet exposure and risk on projects.
• Forecasts revenue, margins, bill rates, and utilization.
• Ensures legal documents are completed and signed.
• Facilitates team and customer meetings effectively.
• Communicates difficult/sensitive information tactfully.

Skills

Project management

Negotiation

Organizational skills

Communication

Problem solving

Stakeholder management

Education

Bachelor's in business or management

PMP/PRINCE II certification

Job description

Description

The Program Manager is responsible for ensuring from start to finish - the delivery of medium complexity projects on time and according to the negotiated Scope of Work. The Program Managers is expected to manage a virtual team comprising; Customer Contacts Fortinet Sales Professional Services and Technical Support to ensure a technically sound financially profitable supportable implementation. The position requires an individual with exceptional negotiation written and verbal communication skills who follows a structured approach for implementing IT security solutions.

The Program Manager should have a background in business skills management budgeting and analysis.

Responsibilities

• Builds strong relationships to understand the needs and requirements of the customers projects.
• Manage the relationship with the customers and all stakeholders Develops negotiates and builds a Scope of Work WBS and project schedules to match the needs of the projects.
• Identifies resources needed and assigns individual responsibilities - ensures resource availability and allocation in alignment with project plans.
• Works closely with all customer-facing Fortinet functions including sales operations order management support to coordinate activities.
• Coordinates internal resources and resources from outsourced part of the projects (where applicable) for the flawless execution of projects
• Ensure that all projects are delivered on-time within scope and within budget.
• Use appropriate verification techniques to manage changes in project scope schedule and costs Measure project performance using appropriate systems tools and techniques.
• Report and escape to management as needed.
• Manage escalations with all levels internally and externally to achieve success.
• Create and maintain comprehensive projects documentation.
• Effectively applies Fortinets methodology and enforces project standards.
• Perform risk management to minimizes Fortinets exposure and risk on projects.
• Determines appropriate revenue recognition ensures timely and accurate invoicing and monitors receivables for project.
• Accurately forecasts revenue profitability margins bill rates and utilization.
• Assures project legal documents are completed and signed.
• Facilitates team and customers meetings effectively.
• Understands how to communicate difficult/sensitive information tactfully.

Job Requirements

• Around 5 years in similar position.
• Technical understanding of security and networking projects.
• Exceptional organizational skills include attention to detail and multi-tasking skills.
• Outstanding negotiation oral communication and presentation skills.
• Experience working with global enterprises MSSP carrier and governmental customers.
• Experience at working both independently and in a team-oriented collaborative environment.
• Can conform to shifting priorities demands and timelines through analytical and problem-solving capabilities.
• React to projects adjustments and alterations promptly and efficiently.
• Flexible during times of change.
• Ability to elicit cooperation from a wide variety of sources including upper management clients and other departments.
• Excellent conflict resolution skills.
• Strong commitment and self-driven individual.

Education

• Bachelors degree in business or management discipline and/or equivalent work-related experience.
• PMP and/or PRINCE II certification would be a plus

Required Experience

Manager