Professional Services Consultant

Fortinet, Inc.; Dubai; On-site; AED 330,517 - 440,690; Full time

Job summary

Fortinet, Inc. is looking for a Professional Services Consultant in Dubai, UAE to provide quality technical services on customer sites. This role involves assisting during project phases, developing technical documentation, and implementing Fortinet configurations to enhance security.

Applicants must have 7+ years in Network Security Products and a Master’s Degree. Skills in designing SD-WAN solutions and experience with Fortinet products are crucial.

The position entails building strong client relationships and a commitment to customer service excellence.

Qualifications

• 7+ years of experience in LAN/WAN/Network Security Products.
• Experience with designing and implementing SD-WAN solutions.
• Strong knowledge of FortiGate, FortiManager, FortiAnalyzer product families.

Responsibilities

• Assist the Customer during project phases.
• Develop and maintain technical project documentation.
• Provision and customize Fortinet configurations.

Skills

LAN/WAN/Network Security Products

SD-WAN solutions

FortiGate

FortiManager

FortiAnalyzer

BGP

OSPF

MPLS networks

Cybersecurity solutions in OT environments

Technical documentation

Education

Master's Degree in technical or management discipline

Job description

• Locations Dubai, United Arab Emirates (Hybrid)
• Job Schedule Full time

Job Description

The Professional Services Consultant works on Customer site, with the aim of providing timely, quality and cost-effective technical services, including vendor expertise during security infrastructure design, deployment, testing and verification, optimization and operation services.

Professional Services within Fortinet is an integral part of the support and services organization, as a result the Engineer will collaborate with their assigned Customer and effectively with peers to drive customer satisfaction. This role is for an on-site engagement.

The Dedicated Professional Services Engineer works on Customer site, with the aim of providing timely, quality and cost-effective technical services, including vendor expertise during security infrastructure design, deployment, testing and verification, optimization and operation services.

The Engineer instills confidence through their technical ability, focused communication skills and structured approach. This role requires a constant focus on improving technical skills through training or on-job learning opportunities. The Engineer needs to be collaborative and build effective working relationships within the Customer and Fortinet to drive success.

Responsibilities:

• Assists the Customer during the Think and Build phases of a project.
• Develops and maintains technical project documentation: high/low level design documentation, method of procedure, test plans, configuration templates and scripts.
• Provisions, customizes and verifies Fortinet configurations based on recommended and approved design.
• Tests Fortinet solutions and verifies system behavior.
• Participates to interoperability/integration testing of devices that interact with Fortinet products.
• Recommends and Implements Fortinet best practices.
• Resolves and/or escalates technical issues in a timely fashion.
• Delivers general knowledge transfer to client staff.
• Develops and maintains core competency on Fortinet’s product line and technologies.

Job Requirements:

• + 7 years of experience in LAN/WAN/Network Security Products.
• Experience with designing and implementing SD-WAN solutions and FortiGate, FortiManager, FortiAnalyzer product families.
• Experience in complex routing and WAN environments where BGP, OSFP is a requirement.
• Work experience in maintaining, deploying or designing MPLS networks in particular L3 VPN.
• Experience in implementing cybersecurity solutions in OT (Operational Technology) environments such as industrial equipments, SCADA systems, HVAC systems, Programmable Logic Controllers (PLCs) or Distributed Control Systems (DCS).
• Excellent communication and technical documentation skills.
• Proven ability to work independently as well as in a team in a collaborative environment. Ability to elicit cooperation from a wide variety of sources, including management, clients, and other departments.
• Positive customer service attitude with excellent soft skills.

Education:

• Master's Degree in technical or management discipline and/or equivalent extensive workrelated experience.

About Us

Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.