Program Manager - Catalog Customer Experience

Amazon UAE; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Amazon UAE is seeking a Program Manager to drive catalog customer experience improvements in Dubai. You will lead catalog quality initiatives, improve product information, enhance search relevance, and coordinate cross-functional teams to elevate the customer shopping experience.

The role emphasizes data analysis, automation, and scalable process improvements across vendor and internal partnerships, with a focus on operational excellence and impactful KPIs.

Qualifications

• Minimum 2 years of program or project management experience.
• Strong knowledge of SQL.
• Advanced Microsoft Excel capability, including array formulas and statistical functions.
• Experience using data to influence business decisions.
• Demonstrated ability to create process improvements through automation and analysis.

Responsibilities

• Ensure product listings are accurate, complete, and compliant for both newly added and existing products.
• Review catalog content to confirm customers receive meaningful and correct product information.
• Identify and resolve issues affecting product visibility, search relevance, and customer buying decisions.
• Troubleshoot catalog and product flow problems and coordinate corrective actions across responsible teams.
• Reduce recurring discrepancies by improving operational processes and standard operating procedures.
• Work with vendors to establish efficient catalog setup, content maintenance, and issue-resolution processes.
• Partner with internal teams to improve tools and workflows used in catalog management.
• Conduct detailed data analysis to identify customer experience gaps and operational opportunities.
• Drive adoption of solutions that improve catalog accuracy and reduce manual intervention.
• Lead process improvement projects supported by automation and analytical findings.
• Manage communication across multiple business areas regarding milestones, escalations, process changes, and operational risks.
• Proactively identify catalog defects and customer experience concerns before they create wider business impact.
• Engage cross-functional teams when root causes involve technology, category management, operations, or vendor processes.
• Analyze initiative performance and share relevant metrics, lessons, and best practices across the organization.
• Build dashboards that track catalog quality, customer experience indicators, and operational progress.
• Publish regular reports that help business teams understand whether initiatives are delivering expected outcomes.
• Contribute to business reviews with customer experience insights and data-backed recommendations.
• Investigate product detail defects by tracing system and process dependencies.
• Work with global category experts and technology teams to develop corrective and preventive actions.
• Identify opportunities to automate repetitive catalog checks, defect detection, reporting, and resolution workflows.

Skills

Program management

Catalog management

SQL

Advanced Excel

Data analysis

Process automation

Root cause analysis

Dashboard development

PowerBI

Tableau

SAS

ETL

Data warehousing concepts

Vendor coordination

Stakeholder management

Cross-functional collaboration

Tools

Tableau

PowerBI

SSRS

Datazen

SQL

Job description

Program Manager - Catalog Customer Experience Job Snapshot

Role: Program Manager - Catalog Customer Experience
Location: Dubai, United Arab Emirates
Industry: Retail
Function: Program Management
Experience: 2 years of program or project management experience
Job Type: Full-time

Overview

Program Manager - Catalog Customer Experience in Dubai, United Arab Emirates is a Retail opportunity focused on improving the digital shopping experience for Amazon Now customers through stronger catalog quality, accurate product information, better search performance, and data-driven process improvement. Amazon is hiring an analytical and execution-focused program professional to lead catalog enhancement initiatives, resolve product listing defects, build performance dashboards, and coordinate cross-functional teams to improve customer buying decisions.

Role Context

The Program Manager will help ensure that products listed on Amazon Now are accurate, searchable, informative, and easy for customers to evaluate. The role connects catalog operations with customer experience, analytics, automation, and technical problem solving. Because product information directly influences customer trust and conversion, the position has a measurable impact on shopping quality and business performance. The manager will investigate catalog defects, identify root causes across systems and workflows, coordinate corrective actions, and drive scalable improvements with category experts, technology teams, vendors, and operational stakeholders.

Key Responsibilities

• Ensure product listings are accurate, complete, and compliant for both newly added and existing products.
• Review catalog content to confirm customers receive meaningful and correct product information.
• Identify and resolve issues affecting product visibility, search relevance, and customer buying decisions.
• Troubleshoot catalog and product flow problems and coordinate corrective actions across responsible teams.
• Reduce recurring discrepancies by improving operational processes and standard operating procedures.
• Work with vendors to establish efficient catalog setup, content maintenance, and issue-resolution processes.
• Partner with internal teams to improve tools and workflows used in catalog management.
• Conduct detailed data analysis to identify customer experience gaps and operational opportunities.
• Drive adoption of solutions that improve catalog accuracy and reduce manual intervention.
• Lead process improvement projects supported by automation and analytical findings.
• Manage communication across multiple business areas regarding milestones, escalations, process changes, and operational risks.
• Proactively identify catalog defects and customer experience concerns before they create wider business impact.
• Engage cross-functional teams when root causes involve technology, category management, operations, or vendor processes.
• Analyze initiative performance and share relevant metrics, lessons, and best practices across the organization.
• Build dashboards that track catalog quality, customer experience indicators, and operational progress.
• Publish regular reports that help business teams understand whether initiatives are delivering expected outcomes.
• Contribute to business reviews with customer experience insights and data-backed recommendations.
• Investigate product detail defects by tracing system and process dependencies.
• Work with global category experts and technology teams to develop corrective and preventive actions.
• Identify opportunities to automate repetitive catalog checks, defect detection, reporting, and resolution workflows.

Ideal Profile

• Minimum 2 years of program or project management experience.
• Strong knowledge of SQL.
• Advanced Microsoft Excel capability, including array formulas and statistical functions.
• Experience using data to influence business decisions.
• Demonstrated ability to create process improvements through automation and analysis.
• Comfortable investigating complex operational or system issues in detail.
• Strong problem-solving skills with the ability to move from root cause identification to practical resolution.
• Experience working with multiple stakeholders across business and technical functions.
• Able to manage escalations and maintain clear communication during issue resolution.
• Strong attention to detail when reviewing catalog information, reports, and performance metrics.
• Experience in back-office operations, troubleshooting, or escalation management is advantageous.
• Knowledge of analytical and statistical tools such as SAS, PowerBI, SQL, and ETL data warehouse concepts is preferred.
• Familiarity with visualization platforms such as Tableau, Datazen, or SSRS is beneficial.
• Able to operate independently while managing multiple initiatives in a fast-paced environment.

Skills Set

• Program management
• Catalog management
• Customer experience improvement
• Product listing quality
• Search performance
• Catalog defect resolution
• SQL
• Advanced Microsoft Excel
• Array formulas
• Statistical analysis
• Data analysis
• Process automation
• Root cause analysis
• Corrective and preventive action
• Dashboard development
• Performance reporting
• PowerBI
• Tableau
• SAS
• ETL
• Data warehouse concepts
• SSRS
• Datazen
• Operational troubleshooting
• Escalation management
• Vendor coordination
• Stakeholder management
• Process improvement
• Business reviews
• Cross-functional collaboration
• Retail analytics

Why Join Us

This opportunity allows a program professional to influence one of the most visible parts of Amazon Now: the customer-facing product experience. The role combines Retail operations, analytics, catalog management, automation, and technical collaboration, creating broad exposure to the systems and decisions that determine how customers discover and evaluate products. It is particularly suited to someone who enjoys using data to solve operational problems, improve digital experiences, and build scalable processes. The position also offers the chance to work with regional and global teams while developing deeper expertise in customer experience, program management, and e-commerce operations.

About the Company

Amazon operates a global technology, e-commerce, fulfillment, and Retail ecosystem serving customers through digital marketplaces and increasingly fast delivery services. Q-Express Documents Transport supports Amazon operations in the United Arab Emirates, contributing to programs that improve fulfillment, catalog reliability, customer experience, and operational performance across the business.

Country: United Arab Emirates City: Dubai

Salary: 18000-28000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Job Type: Full-time