Catalog Experience PM: Elevate Listings & Search

Amazon UAE; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Amazon UAE is seeking a Program Manager to drive catalog customer experience improvements in Dubai. You will lead catalog quality initiatives, improve product information, enhance search relevance, and coordinate cross-functional teams to elevate the customer shopping experience.

The role emphasizes data analysis, automation, and scalable process improvements across vendor and internal partnerships, with a focus on operational excellence and impactful KPIs.

Qualifications

• Minimum 2 years of program or project management experience.
• Strong knowledge of SQL.
• Advanced Microsoft Excel capability, including array formulas and statistical functions.
• Experience using data to influence business decisions.
• Demonstrated ability to create process improvements through automation and analysis.

Responsibilities

• Ensure product listings are accurate, complete, and compliant for both newly added and existing products.
• Review catalog content to confirm customers receive meaningful and correct product information.
• Identify and resolve issues affecting product visibility, search relevance, and customer buying decisions.
• Troubleshoot catalog and product flow problems and coordinate corrective actions across responsible teams.
• Reduce recurring discrepancies by improving operational processes and standard operating procedures.
• Work with vendors to establish efficient catalog setup, content maintenance, and issue-resolution processes.
• Partner with internal teams to improve tools and workflows used in catalog management.
• Conduct detailed data analysis to identify customer experience gaps and operational opportunities.
• Drive adoption of solutions that improve catalog accuracy and reduce manual intervention.
• Lead process improvement projects supported by automation and analytical findings.
• Manage communication across multiple business areas regarding milestones, escalations, process changes, and operational risks.
• Proactively identify catalog defects and customer experience concerns before they create wider business impact.
• Engage cross-functional teams when root causes involve technology, category management, operations, or vendor processes.
• Analyze initiative performance and share relevant metrics, lessons, and best practices across the organization.
• Build dashboards that track catalog quality, customer experience indicators, and operational progress.
• Publish regular reports that help business teams understand whether initiatives are delivering expected outcomes.
• Contribute to business reviews with customer experience insights and data-backed recommendations.
• Investigate product detail defects by tracing system and process dependencies.
• Work with global category experts and technology teams to develop corrective and preventive actions.
• Identify opportunities to automate repetitive catalog checks, defect detection, reporting, and resolution workflows.

Skills

Program management

Catalog management

SQL

Advanced Excel

Data analysis

Process automation

Root cause analysis

Dashboard development

PowerBI

Tableau

SAS

ETL

Data warehousing concepts

Vendor coordination

Stakeholder management

Cross-functional collaboration

Tools

Tableau

PowerBI

SSRS

Datazen

SQL

Job description

Amazon UAE is seeking a Program Manager to drive catalog customer experience improvements in Dubai. You will lead catalog quality initiatives, improve product information, enhance search relevance, and coordinate cross-functional teams to elevate the customer shopping experience.

The role emphasizes data analysis, automation, and scalable process improvements across vendor and internal partnerships, with a focus on operational excellence and impactful KPIs.