Catalog Performance & CX Specialist

Amazon Inc.; Dubai; Presencial; AED 150.000 - 230.000; Jornada completa

Descripción de la vacante

Amazon Middle East and North Africa FZ-LLC is seeking a results-driven Program Manager to improve the customer experience in Amazon Now. You will lead catalog enhancements, ensure accurate product listings, and drive data-driven decisions using SQL, Excel, and BI tools.

You will collaborate with internal teams and vendors to optimize processes, build dashboards, and report on operational metrics that guide business decisions in a fast-growing e-commerce environment.

Formación

• 1+ years of program or project management experience.
• Proficient in SQL and Advanced Excel for data analysis.
• Experience using data to influence business decisions.

Responsabilidades

• Ensure product listing is accurate for new and existing products.
• Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies.
• Collaborate with vendors to set up efficient processes and SOPs.
• Work with internal teams to drive tools and process improvements for catalog management.
• Drive data oriented analysis, adoption of solutions and process improvement projects to achieve goals.
• Manage stakeholder communication on milestones, changes and escalations.
• Identify issues in catalog/CX and engage cross-functional teams.
• Analyze metrics and build dashboards to publish reports guiding the business.

Conocimientos

SQL

Advanced Excel

Data-driven decision making

Herramientas

PowerBI

Tableau

SAS

ETL DW concepts

Descripción del empleo

Amazon Middle East and North Africa FZ-LLC is seeking a results-driven Program Manager to improve the customer experience in Amazon Now. You will lead catalog enhancements, ensure accurate product listings, and drive data-driven decisions using SQL, Excel, and BI tools.

You will collaborate with internal teams and vendors to optimize processes, build dashboards, and report on operational metrics that guide business decisions in a fast-growing e-commerce environment.