Catalog Experience & Data Analyst

Amazon; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Amazon Middle East and North Africa FZ-LLC in Dubai is seeking a metrics-driven Program Manager to improve customer experience in Amazon Now. You will lead catalog enhancement, ensure accurate product listings, and drive data-driven decisions across cross-functional teams to optimize the customer shopping journey.

The role emphasizes SQL/Excel proficiency, data-supported decision making, and collaboration with vendors and internal teams to implement process improvements and dashboards.

Qualifications

• 1+ years of program or project management experience.
• Knowledge of SQL and Advanced Excel (Array and Statistical formulas).
• Experience using data to influence business decisions.

Responsibilities

• Ensure product listing is accurate for new and existing products.
• Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies.
• Collaborate with vendors to set up efficient processes and SOPs.
• Work with various internal teams to help drive tools and process improvements that affect catalog management workflows.
• Drive data oriented analysis, adoption of solutions and process improvement projects to achieve operational and business goals.
• Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations.
• Proactively identify issues and opportunities in catalog/CX of listed products and respond accordingly.
• Analyze and share relevant metrics and best practices from the executed initiatives across the organization. Build relevant dashboard and publish reports to ensure business is moving in right direction.
• Contribute in Business Review with customer experience and data backed decisions.

Skills

SQL

Advanced Excel

Data-driven decisions

Stakeholder management

Tools

PowerBI

Tableau

SSRS

SAS

Job description

Amazon Middle East and North Africa FZ-LLC in Dubai is seeking a metrics-driven Program Manager to improve customer experience in Amazon Now. You will lead catalog enhancement, ensure accurate product listings, and drive data-driven decisions across cross-functional teams to optimize the customer shopping journey.

The role emphasizes SQL/Excel proficiency, data-supported decision making, and collaboration with vendors and internal teams to implement process improvements and dashboards.