Catalog Quality & CX Analytics Specialist

Amazon; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Amazon Middle East and North Africa FZ-LLC in Dubai seeks a metrics-driven Program Manager to improve customer experience in Amazon Now. You will own catalog enhancements, data dashboards, and cross-functional projects that influence how customers shop and decide to buy.

The role emphasizes data-led decision making, operational excellence, and collaboration with internal teams and vendors to deliver scalable improvements in catalog accuracy, search performance, and CX metrics.

Qualifications

• 1+ years of program or project management experience.
• Knowledge of SQL and Advanced Excel (Array and Statistical formulas).
• Experience using data to influence business decisions.

Responsibilities

• Ensure product listing is accurate for new and existing products
• Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies
• Collaborate with vendors to set up efficient processes and SOPs
• Work with various internal teams to help drive tools and process improvements that affect catalog management workflows
• Drive appropriate data oriented analysis, adoption of solutions and process improvement projects to achieve operational and business goals
• Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
• Proactively identify issues and opportunities in catalog/CX of listed products and respond accordingly ( and engaging cross functional teams where necessary)
• Analyzing and sharing relevant metrics and best practices from the executed initiatives across the organization. Build relevant dashboard and publish reports to ensure business is moving in right direction.
• Contribute in Business Review with customer experience and data backed decisions.

Skills

Project management

Data-driven decisions

Analytical thinking

Cross-functional collaboration

Tools

SQL

Excel

PowerBI

Tableau

SSRS

Job description

Amazon Middle East and North Africa FZ-LLC in Dubai seeks a metrics-driven Program Manager to improve customer experience in Amazon Now. You will own catalog enhancements, data dashboards, and cross-functional projects that influence how customers shop and decide to buy.

The role emphasizes data-led decision making, operational excellence, and collaboration with internal teams and vendors to deliver scalable improvements in catalog accuracy, search performance, and CX metrics.