Program Manager, AMET, Global Specialty Fulfillment team (Fulfillment & Operations)

Amazon; Dubai; Hybrid; AED 120,000 - 180,000; Full time

Job summary

Amazon’s Unified Alternate Fulfillment (UAF) team is seeking an experienced Program Manager for the AMET region to expand Seller Flex, Vendor Flex and Direct fulfillment channels across Africa, Middle East and Turkey.

You’ll collaborate with senior leaders to scope initiatives, drive data-driven improvements, and manage programs end to end, coordinating across tech and business stakeholders with a view to long‑term impact. This role offers flexible on-site or remote work depending on team needs.

Qualifications

• 3+ years of program or project management experience.
• 3+ years cross-functional work with tech and non-tech teams.
• 3+ years defining and implementing data-driven process improvements.
• Bachelor's degree required.
• Advanced Excel skills and SQL.
• Experience defining program requirements and using data to drive improvements.

Responsibilities

• Create innovative solutions using data and research to address wider challenges in your organization.
• Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organizations.
• Work alongside senior leadership to establish and prioritize improvement programs, seeing them through from start to finish.
• Enhance operational performance on every program in partnership with your stakeholders.

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Stakeholder management

SQL

Education

Bachelor's degree

Tools

Excel

SQL

Job description

Program Manager, AMET, Global Specialty Fulfillment team

Job ID: 10474986 | Q-Express Documents Transport

Amazon’s Unified Alternate Fulfillment channel (UAF) team is looking for an experienced Program Manager for regional program management across Africa, Middle East and Turkey (AMET region) to expand the network of Seller Flex, Vendor Flex and Direct fulfillment channels.

Our Program Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. As a Program Manager, the mission will be to pioneer new ways of thinking, designing and delivering exceptional results. By collaborating with a wide range of stakeholders across the business, you’ll continuously be scoping out new solutions. You’ll conduct your own research and analysis with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.

Key job responsibilities

• Create innovative solutions using data and research to address wider challenges in your organization.
• Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organizations.
• Work alongside senior leadership to establish and prioritize improvement programs, seeing them through from start to finish.
• Enhance operational performance on every program in partnership with your stakeholders.

A day in the life

As a Program Manager, you’ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programs. You’ll use strategic thinking to define and implement an efficient project plan.

Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.

Program Managers have significant responsibilities, and you’ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.

About the team

The Global Specialty Fulfillment (GSF) organization covers specialized function such as Heavy and Bulky fulfillment network, Ultra Fast grocery deliveries and Unified Alternate Fulfillment (UAF). The UAF channels allow Amazon to fulfill customer orders directly from our vendor/ seller warehouse, offering millions of new selection while holding the same Prime bar of customer experience (CX) as provided by Amazon FCs.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.