Program Manager, AE, Fulfillment by Amazon [FBA]

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce company in Dubai is looking for a Program Manager to oversee strategic planning and execution within its Fulfillment by Amazon (FBA) division. The successful candidate will work with multiple teams to drive growth and improve seller satisfaction. Requires a Bachelor's degree, strong analytical skills, and 3+ years of project management experience. This role offers a unique opportunity to make impactful business decisions in a fast-paced environment.

Qualifications

• 3 years of program or project management experience.
• Experience using data to analyze and drive business improvements.
• Experience working cross-functionally with tech and non-tech teams.

Responsibilities

• Own medium/long term planning and forecasting activities.
• Build a strategy/roadmap to fuel volume growth.
• Work with cross-functional teams to improve seller satisfaction.

Skills

Problem solving

Analytical skills

Stakeholder management

Project management

Communication skills

Excel (advanced)

SQL

Education

Bachelor's degree

Job description

Overview

Fulfillment by Amazon (FBA) is looking for a Superstar Program Manager. FBA is a growing business built around Amazon's world class capability in Ordering, Fulfillment, Transportation, and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost alternative for fulfillment and enable sellers to rapidly grow their business. This is an opportunity to advance leadership and operational skills within a highly visible and strategic program. This is a chance to work in an innovative team and carve out an ambitious growth path for this channel.

The successful candidate will be a person who enjoys owning business and taking those strategic decisions while striking the delicate balance between growth, seller experience, and profitability.

Responsibilities

• Own medium/long term planning and forecasting activities to increase FBA adoption across Middle East and North Africa.
• Build a strategy/roadmap to fuel volume growth and, in the process, work with multiple stakeholder teams like account management, capacity planning, sales & operations planning, and product team to execute the same.
• Own certain P&L line items related to strategic investment areas and balance the costs vs growth.
• May have to own certain critical programs/processes directly that are critical to seller experience.
• Work with cross-functional teams to surface analytics/data points necessary to improve seller satisfaction and FBA adoption.

Demonstrated Abilities

• Experience using problem solving and analytical skills in a business environment.
• Experience gathering and analyzing large amounts of data and delivering business improvements.
• The right candidate thrives in a high energy environment where tactical and strategic activities are expected to be driven in parallel.
• The ability to use both formal and informal influencing skills across Amazon's cross-matrix organization is critical to the success of this role.
• Possess excellent business judgment, strong written and oral communication skills, and a practical common sense approach to getting things done.
• High attention to detail and proven ability to manage multiple competing priorities simultaneously.
• 3 years of program or project management experience.
• 3 years of working cross functionally with tech and non-tech teams experience.
• 3 years of defining and implementing process improvement initiatives using data and metrics experience.
• Bachelor's degree.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
• Experience defining program requirements and using data and metrics to determine improvements.
• 3 years of driving end to end delivery and communicating results to senior leadership experience.
• 3 years of driving process improvements experience.
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management, and schedules.

Required Experience

• Manager

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