Program Director

Loylogic; Dubai; Hybrid; AED 500,000 - 720,000; Full time

Benefits offered by this job

Dubai-based hybrid working model

Competitive salary

Job summary

Loylogic is hiring a Director – Program Consulting & Strategic Accounts in Dubai to lead strategic, revenue-driving engagements with top loyalty programs. You will own client portfolios, shape strategies, and align programs with business objectives, delivering measurable outcomes.

The role requires 10+ years in loyalty/engagement, strong client leadership, and the ability to translate insights into roadmaps while partnering with product and tech teams for sustained revenue growth.

Qualifications

• Minimum 10 years’ experience in loyalty, rewards, engagement or related field.
• Experience managing and growing complex strategic or enterprise client accounts.
• Deep knowledge of loyalty industry; airline/travel/banking experience valuable.
• Strong negotiation, forecasting and financial modelling skills.

Responsibilities

• Own revenue, margin, forecast and budget for assigned client portfolio.
• Develop account plans and engagement strategies with measurable outcomes.
• Advise on loyalty mechanics, reward propositions, CRM journeys and marketplace optimisation.
• Lead program delivery enhancements and cross-sell opportunities with the Commercial team.
• Maintain executive relationships and provide clear client health and growth insights.
• Collaborate with Product, Solution Engineering and Delivery to shape effective solutions.

Skills

Client management

Strategic thinking

Commercial acumen

Stakeholder management

English proficiency

Education

Bachelor’s or Master’s degree in Business/Marketing/Technology

Tools

CRM systems

SaaS platforms

APIs

Excel

Job description

We at Loylogic are hiring for the position of Director – Program Consulting & Strategic Accounts, preferably with experience in the loyalty and payments industry.

Location: Dubai

About Company & Role

Loylogic created the global rewards marketplace. Today, we are leading its evolution into the AI era - helping organizations recognize, reward and incentivize their most valuable customers, employees and partners with greater intelligence, relevance and impact.

As Director, Program Consulting & Strategic Accounts, you will take strategic and commercial ownership of a portfolio of Loylogic’s most important existing clients. These may include leading airlines, banks, financial institutions, consumer brands and other organizations operating sophisticated loyalty and engagement programs across multiple markets.

This is a senior, client-facing role for someone who can connect strategy, technology, program delivery and commercial performance. You will become a trusted strategic adviser to your clients, developing a deep understanding of their businesses, programs, member communities and long-term ambitions. You will translate that insight into clear account strategies, program roadmaps and growth plans that increase engagement, strengthen client relationships and grow revenue for both the client and Loylogic.

Ultimately, you will be accountable for the retention, development and profitable growth of your client portfolio.

What you will do

Own and grow a portfolio of strategic accounts

• Take end-to-end strategic and commercial responsibility for a portfolio of key Loylogic clients.

• Build trusted relationships with senior stakeholders across loyalty, marketing, digital, technology,

procurement, finance and executive leadership.

• Develop robust annual and multi-year account plans covering client objectives, program strategy,

technology roadmaps, revenue opportunities, delivery priorities and relationship development.

• Identify and convert opportunities to expand Loylogic’s role across consumer loyalty, employee motivation and channel performance.

• Lead renewal, upsell and cross-sell opportunities in collaboration with the wider Commercial team.

• Protect existing revenue while developing a qualified and measurable growth pipeline across the portfolio.

Deliver measurable commercial growth

• Own revenue, margin, forecast and budget performance for the assigned client portfolio.

• Build robust commercial models and business cases for program enhancements, new capabilities, campaigns and market expansion.

• Understand the commercial mechanics of loyalty programs, including reward economics, cost per-point models, marketplace margins, member value and program ROI.

• Maintain accurate monthly forecasts and provide clear reporting on revenue performance, risks,

opportunities and corrective actions.

• Ensure commercial agreements, change requests and program investments deliver sustainable

value for both the client and Loylogic.

• Work closely with Finance, Sales and Commercial Operations to maintain accurate pipeline, revenue and account-performance reporting.

Shape program and engagement strategy

• Develop a deep understanding of each client’s program, member base, customer journeys,

commercial priorities and competitive environment.

• Use program data and performance insight to identify opportunities to improve participation,

engagement, redemption, retention and customer lifetime value.

• Create strategic program recommendations supported by clear evidence, commercial rationale

and measurable outcomes.

• Build annual engagement and campaign plans aligned with client marketing calendars, program

objectives and priority member segments.

• Advise clients on loyalty mechanics, reward propositions, gamification, personalisation, CRM journeys

and marketplace optimisation.

• Help clients move from campaign-led activity towards connected, data-driven engagement

strategies.

Connect strategy with technology

• Develop a strong working understanding of Loylogic’s Global Rewards Marketplace, products,

integrations and delivery models.

• Advise clients on the most appropriate route across Plug-and-Play, Enterprise and Headless API

deployments.

• Translate client objectives and business requirements into clear solutions, program roadmaps and implementation priorities.

• Confidently participate in technical and solution-led discussions with client and internal technology teams.

• Work closely with Product, Solution Engineering, Technology and Delivery teams to assess feasibility, define requirements and shape effective solutions.

• Ensure technical recommendations remain grounded in client value, commercial viability and

operational scalability.

• Support the development and management of change requests, ensuring clarity of scope, ownership, investment and expected outcomes.

Lead programm, campaigns and delivery enhancements and client projects.

• Coordinate cross-functional teams to ensure commitments are understood, prioritised and delivered.

• Establish clear governance, milestones, responsibilities, dependencies and success measures for

major client initiatives.

• Identify delivery risks early and drive practical resolution across internal and client teams.

• Ensure campaigns and program enhancements move efficiently from strategy and business case through to execution and measurement.

• Hold internal and external stakeholders accountable while maintaining constructive, trusted

relationships.

Champion client insight internally

• Represent the client’s strategy, priorities and commercial potential across Loylogic.

• Provide the leadership team with a clear view of account health, revenue outlook, delivery

performance, risks and growth opportunities.

• Share market intelligence and client insight to inform Loylogic’s product, AI, marketplace and

commercial roadmaps.

• Identify repeatable client needs that can be converted into scalable propositions across Loylogic’s

Contribute to the continued development of Loylogic’s program consulting methodology,

• commercial standards and strategic account-management approach.

What success looks like

Success in this role means:

• Strong retention and renewal performance across the assigned portfolio.
• Consistent year-on-year growth in revenue and margin.
• Well-developed account plans with clear, qualified expansion opportunities.
• Strong executive relationships and high levels of client confidence.
• Increased adoption of Loylogic’s products, marketplace capabilities and deployment models.
• Improved programme engagement and measurable client outcomes.
• Accurate forecasting and disciplined commercial management.
• Effective coordination between clients and Loylogic’s Commercial, Product, Technology, Finance and Delivery teams.

What you will need

• A minimum of 10 years’ relevant experience within loyalty, rewards, engagement, incentives,

ecommerce or a closely related sector.

• Significant experience managing and growing complex strategic or enterprise client accounts.

• Deep knowledge of the loyalty industry is essential; experience within airline, travel, banking or

financial-services loyalty would be particularly valuable.

• A proven record of retaining and expanding major client relationships while carrying direct revenue and budget accountability.

• Strong commercial acumen, including experience creating pricing models, forecasts, business cases and commercially sustainable client propositions.

• The ability to understand complex technology platforms, integration models and data flows and

communicate them confidently to both commercial and technical stakeholders.

• Experience working with SaaS platforms, APIs, CRM technology, marketplaces or enterprise

technology solutions.

• Strong program and project-management capability, with experience coordinating multiple

initiatives across diverse teams and markets.

• Experience developing CRM strategies, member-engagement plans, campaigns and loyalty

propositions.

• A data-led approach, with the ability to convert program and commercial performance into clear insights and actions.

• Excellent stakeholder-management, negotiation and executive-presentation skills.

• The confidence to challenge constructively, influence senior decision-makers and bring clarity to

complex situations.

• Strong financial modelling, analytical and Excel capabilities.

• The ability to manage multiple clients, projects and commercial priorities without losing attention to detail.

• Excellent written and spoken English; additional languages would be advantageous.

• A bachelor’s or master’s degree in business, marketing, technology or a related discipline, or

equivalent senior-level professional experience.

• You must be based in Dubai or willing to relocate and work from Dubai.

• The kind of person who will thrive

• You combine the strategic perspective of a consultant with the commercial instinct of an account leader and the delivery discipline of a program director.

• You are equally comfortable discussing loyalty strategy with a Chief Marketing Officer, program economics with a finance team, integration requirements with a technology lead and delivery priorities with a project team.

• You understand that strategic account management is not simply about maintaining relationships. It is about creating value, solving problems, identifying opportunities and turning strong client partnerships into measurable, sustainable growth.

What we offer

Loylogic is an international business with colleagues, clients and partners located across the world. We combine global scale with an entrepreneurial culture in which people are encouraged to contribute ideas, challenge established thinking and take ownership of meaningful outcomes.

You will join a business shaping the future of AI-powered rewards and engagement, working with recognised global brands and sophisticated loyalty programs across multiple industries and markets.

Our goodies for you

Our benefits include:

• Competitive salary and package, dependent on experience.
• Dubai-based hybrid working model.
• ULTIMATE, our internal points-based recognition and incentive program.
• Anniversary bonus.
• Annual team outing and regular team events.
• The opportunity to work with major international clients and influence the future of the global rewards marketplace.