Loyalty Executive

ADCOOP; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

ADCOOP is seeking a Loyalty Executive to drive the performance and growth of our loyalty program in Abu Dhabi. You will apply analytical thinking to monitor customer behavior, campaign results, and transaction trends, shaping data-driven strategies.

The role collaborates with Marketing, Operations, IT, Retail, and external partners to plan end-to-end campaigns, build daily/weekly dashboards, and deliver actionable insights to improve engagement, acquisition, and sales penetration.

Qualifications

• Strong analytical and problem-solving skills.
• Advanced Excel skills with Pivot Tables, Power Query, Lookups, and Dashboards.
• Strong reporting and presentation skills.
• Excellent organizational and project coordination abilities.
• Understanding of CRM and loyalty management platforms.
• Ability to manage multiple campaigns simultaneously.
• Strong communication and stakeholder management skills.
• High attention to detail and accuracy.

Responsibilities

• Data Analytics & Insights: Analyze loyalty program performance, customer behavior, and transaction trends.
• Reports & Dashboards: Prepare daily, weekly, and monthly loyalty performance reports and dashboards.
• Campaign Execution & Activation: Coordinate end-to-end loyalty campaigns and engage members.
• Market Research: Research loyalty trends, competitor programs, and industry best practices.

Skills

Data analytics

Campaign management

Excel advanced

CRM systems

Stakeholder management

Communication

Attention to detail

Project coordination

Market research

Loyalty programs

Tools

Excel

Job description

We are looking for a Loyalty Executive to join our team and play a key role in driving the performance and growth of our loyalty program.

The ideal candidate will have a strong analytical mindset, excellent campaign coordination skills, and a passion for customer engagement and loyalty.

Key Responsibilities

Data Analytics & Insights

• Analyze loyalty program performance, customer behavior, and transaction trends.
• Monitor key KPIs including member acquisition, active members, sales penetration, points earned and redeemed, and campaign performance.
• Identify trends and provide actionable insights to enhance customer engagement and business performance.
• Support forecasting and performance tracking through data-driven recommendations.

Reports & Dashboards

• Prepare daily, weekly, and monthly loyalty performance reports and dashboards.
• Ensure accuracy, completeness, and timely delivery of loyalty reports.
• Coordinate with internal stakeholders to gather, validate, and consolidate data.
• Maintain reporting templates and automate recurring reports where possible.

Campaign Execution & Activation

• Coordinate the end-to-end execution of loyalty campaigns, promotions, and member engagement initiatives.
• Collaborate with Marketing, Operations, IT, Retail, and external vendors to ensure successful campaign implementation.
• Monitor campaign timelines, participation, and effectiveness.
• Support campaign testing, quality assurance, and post-campaign performance analysis.

Market Research

• Research loyalty trends, customer expectations, competitor programs, and industry best practices.
• Benchmark the loyalty program against leading regional and international retailers.
• Evaluate new loyalty technologies, engagement tools, and reward mechanisms.
• Present findings and recommendations to support continuous improvement.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel skills, including Pivot Tables, Power Query, Lookups, and Dashboards.
• Strong reporting and presentation skills.
• Excellent organizational and project coordination abilities.
• Understanding of CRM and loyalty management platforms.
• Ability to manage multiple campaigns simultaneously.
• Strong communication and stakeholder management skills.
• High attention to detail and accuracy.

Key Performance Indicators

• Accuracy and timely submission of loyalty reports.
• Successful and timely campaign execution.
• Loyalty campaign participation and engagement rates.
• Quality and timeliness of management dashboards.
• Actionable insights generated through data analysis.
• Completion of market research and competitor benchmarking.
• Contribution toward loyalty member acquisition, retention, and sales penetration targets.
• Customer-centric mindset.
• Strong commercial awareness and business acumen.
• Proactive and results-oriented approach.
• Ability to thrive in a fast-paced retail environment.