Production Support Engineer (L1/L2/L3)

Sisco Jobs; Abu Dhabi; On-site; AED 90,000 - 150,000; Full time

Job summary

Sisco Jobs in Abu Dhabi, UAE is hiring a Production Support Engineer (L1/L2/L3) to support banking clients with strong production support expertise across servers, cloud platforms, APIs, databases, and incident management.

The role requires hands-on administration of Linux and Windows Server, experience with AWS and Azure, API troubleshooting, SQL/database troubleshooting, and ITIL incident management. 4–10 years in banking environments preferred.

Qualifications

• Linux and Windows Server administration experience with troubleshooting.
• Hands-on AWS and Azure cloud platform experience on projects.
• Ability to diagnose API-related production issues.
• Strong SQL knowledge and database troubleshooting skills.
• Expertise in ITIL incident management and service restoration.

Responsibilities

• Provide L1/L2/L3 production support for banking applications.
• Administer and troubleshoot Linux and Windows Server environments.
• Support production workloads on AWS and Azure clouds.
• Investigate API failures and integration issues.
• Execute SQL queries and perform database troubleshooting.
• Manage incidents per ITIL processes with proper escalation.
• Coordinate with teams for root-cause analysis during outages.

Skills

Linux & Windows Admin

AWS & Azure Cloud

API Troubleshooting

SQL & Database Troubleshooting

ITIL & Incident Management

Education

Bachelor's degree in Computer Science, IT, or Engineering

Job description

Abu Dhabi, United Arab Emirates | Posted on 27/08/2026

We are Sisco Jobs, a recruitment consultancy based in Trichy, Tamil Nadu. We are hiring for the position of Production Support Engineer (L1/L2/L3) in Abu Dhabi, UAE. The requirement supports banking clients and seeks skilled, motivated professionals with strong production support expertise across server administration, cloud platforms, APIs, databases, and incident management.

Key Responsibilities

• Provide L1/L2/L3 production support for business-critical applications within banking environments.
  
• Administer and troubleshoot Linux and Windows Server environments.
  
• Support and diagnose production workloads hosted across both AWS and Azure cloud platforms.
  Contact-9786888866
• Investigate API failures, connectivity issues, response errors, and application integration problems.
  
• Execute SQL queries and perform database-level troubleshooting to identify production issues.
  
• Manage incidents according to ITIL practices, ensuring appropriate escalation and resolution.
  
• Perform root-cause analysis and coordinate with relevant technical teams during high-priority incidents.
  
• Monitor production systems and help maintain service availability and operational stability.
  

Required Skills

• Linux & Windows Server Administration — Strong hands-on administration and troubleshooting experience is mandatory.
  
• AWS & Azure Cloud — Mandatory hands-on experience working with both cloud platforms.
  
• API Troubleshooting — Ability to understand APIs and debug API-related production issues.
  
• SQL & Database Troubleshooting — Strong SQL knowledge with practical database troubleshooting capability.
  
• ITIL & Incident Management — Expertise in ITIL processes and managing high-pressure production incidents.
  

Preferred Skills

• Production monitoring and root-cause-analysis experience.
• Application support experience in business-critical environments.
• Strong troubleshooting and cross-team incident coordination capabilities.

Work Experience Requirements

Candidates must have 4–10 years of experience. Experience in the banking domain is mandatory, along with hands‑on production/application support exposure. Candidates should have practical experience supporting critical systems and resolving production incidents under pressure.

Education

• Minimum: Typical qualification — Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline
• Preferred:
• Additional: ITIL / AWS / Azure certifications are relevant but not specified as mandatory.