Production Support Engineer (L1L2L3)

Sisco Jobs; Abu Dhabi; On-site; AED 80,000 - 120,000; Full time

Job summary

Sisco Jobs in Abu Dhabi UAE is seeking a Production Support Engineer (L1/L2/L3) to provide robust production support for banking applications, across Linux/Windows servers, cloud platforms, APIs, databases, and incident management.

The role requires hands-on experience with Linux and Windows server administration, AWS and Azure, API troubleshooting, SQL/database troubleshooting, and ITIL-based incident handling. Banking domain experience is mandatory.

Qualifications

• 410 years of experience is stated in the ad.
• Banking domain experience is mandatory.
• Hands-on production/support for L1/L2/L3 incidents.

Responsibilities

• Provide L1/L2/L3 production support for business-critical applications within banking environments.
• Administer and troubleshoot Linux and Windows Server environments.
• Support and diagnose production workloads hosted across both AWS and Azure cloud platforms.
• Investigate API failures connectivity issues response errors and application integration problems.
• Execute SQL queries and perform database-level troubleshooting to identify production issues.
• Manage incidents according to ITIL practices ensuring appropriate escalation and resolution.
• Perform root-cause analysis and coordinate with relevant technical teams during high-priority incidents.
• Monitor production systems and help maintain service availability and operational stability.

Skills

Linux & Windows Server Administration

AWS & Azure Cloud

API Troubleshooting

SQL & Database Troubleshooting

ITIL & Incident Management

Education

Bachelor's degree in Computer Science, Information Technology, Engineering or related discipline

ITIL / AWS / Azure certifications (relevant but not mandatory)

Tools

AWS

Azure

Job description

We are hiring for the position of Production Support Engineer (L1/L2/L3) in Abu Dhabi UAE. The requirement supports banking clients and seeks skilled motivated professionals with strong production support expertise across server administration cloud platforms APIs databases and incident management.

Key Responsibilities

• Provide L1/L2/L3 production support for business-critical applications within banking environments.
• Administer and troubleshoot Linux and Windows Server environments.
• Support and diagnose production workloads hosted across both AWS and Azure cloud platforms.Contact-
• Investigate API failures connectivity issues response errors and application integration problems.
• Execute SQL queries and perform database-level troubleshooting to identify production issues.
• Manage incidents according to ITIL practices ensuring appropriate escalation and resolution.
• Perform root-cause analysis and coordinate with relevant technical teams during high-priority incidents.
• Monitor production systems and help maintain service availability and operational stability.

Required Skills

• Linux & Windows Server Administration Strong hands-on administration and troubleshooting experience is mandatory.
• AWS & Azure Cloud Mandatory hands-on experience working with both cloud platforms.
• API Troubleshooting Ability to understand APIs and debug API-related production issues.
• SQL & Database Troubleshooting Strong SQL knowledge with practical database troubleshooting capability.
• ITIL & Incident Management Expertise in ITIL processes and managing high-pressure production incidents.

Preferred Skills

• Production monitoring and root-cause-analysis experience.
• Application support experience in business-critical environments.
• Strong troubleshooting and cross-team incident coordination capabilities.

Work Experience Requirements

Candidates must have 410 years of experience. Experience in the banking domain is mandatory along with hands-on production/application support exposure. Candidates should have practical experience supporting critical systems and resolving production incidents under pressure.

Education

• Minimum: Typical qualification Bachelors degree in Computer Science Information Technology Engineering or related discipline
• Preferred:
• Additional: ITIL / AWS / Azure certifications are relevant but not specified as mandatory.