Production Support Engineer (L1/L2/L3)

Sisco; Abu Dhabi; On-site; AED 170,000 - 230,000; Full time

Job summary

Sisco is hiring a Production Support Engineer (L1/L2/L3) in Abu Dhabi, UAE to support banking applications. You will administer Linux and Windows servers and manage cloud workloads on AWS and Azure to ensure service availability.

Ideal candidates have 4–10 years in banking production support, strong ITIL incident management skills, and proficiency in SQL/database troubleshooting. A Bachelor's degree in CS/IT/Engineering is required; ITIL/AWS/Azure certs are a plus.

Qualifications

• 4–10 years of experience in production/support roles.
• Experience in banking domain is mandatory.
• Hands-on production and application support exposure.

Responsibilities

• Provide L1/L2/L3 production support for critical banking apps.
• Administer Linux and Windows Server environments.
• Support workloads on AWS and Azure.
• Investigate API failures and integration issues.
• Execute SQL queries and DB troubleshooting.
• Manage incidents per ITIL with proper escalation.
• Perform root-cause analysis during high-priority incidents.
• Monitor production systems for availability.

Skills

Linux Admin

Windows Admin

AWS Cloud

Azure Cloud

API Troubleshooting

SQL/DB Troubleshooting

ITIL & Incident Mgmt

Education

Bachelor's in CS/IT/Engineering

Job description

We are Sisco Jobs, a recruitment consultancy based in Trichy, Tamil Nadu. We are hiring for the position of Production Support Engineer (L1/L2/L3) in Abu Dhabi, UAE. The requirement supports banking clients and seeks skilled, motivated professionals with strong production support expertise across server administration, cloud platforms, APIs, databases, and incident management.

Key Responsibilities

• Provide L1/L2/L3 production support for business-critical applications within banking environments.
  
• Administer and troubleshoot Linux and Windows Server environments.
  
• Support and diagnose production workloads hosted across both AWS and Azure cloud platforms.
  Contact-9786888866
• Investigate API failures, connectivity issues, response errors, and application integration problems.
  
• Execute SQL queries and perform database-level troubleshooting to identify production issues.
  
• Manage incidents according to ITIL practices, ensuring appropriate escalation and resolution.
  
• Perform root-cause analysis and coordinate with relevant technical teams during high-priority incidents.
  
• Monitor production systems and help maintain service availability and operational stability.
  

Required Skills

1. Linux & Windows Server Administration — Strong hands-on administration and troubleshooting experience is mandatory.
   
2. AWS & Azure Cloud — Mandatory hands-on experience working with both cloud platforms.
   
3. API Troubleshooting — Ability to understand APIs and debug API-related production issues.
   
4. SQL & Database Troubleshooting — Strong SQL knowledge with practical database troubleshooting capability.
   
5. ITIL & Incident Management — Expertise in ITIL processes and managing high-pressure production incidents.
   

Preferred Skills

• Production monitoring and root-cause-analysis experience.
  
• Application support experience in business-critical environments.
  
• Strong troubleshooting and cross-team incident coordination capabilities.
  

Work Experience Requirements

Candidates must have 4–10 years of experience. Experience in the banking domain is mandatory, along with hands-on production/application support exposure. Candidates should have practical experience supporting critical systems and resolving production incidents under pressure.

Education

• Minimum: Typical qualification — Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline
• Preferred:
• Additional: ITIL / AWS / Azure certifications are relevant but not specified as mandatory.

Contact-9786888866