Production Support Engineer

Pink Camel; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Pink Camel in Dubai seeks a DevOps/Incident Response Engineer to investigate production issues, lead diagnostics, and implement fixes with developers. You will monitor performance, automate diagnosis, and ensure rapid recovery during downtime.

You will analyze systems and work with REST, WebSocket, FIX protocols, and possess strong shell scripting, SQL and Linux skills. Experience with AWS, Docker, and EKS is preferred.

Qualifications

• Understand, test and troubleshoot complex system interactions.
• Read code with shell scripting, SQL and Linux skills.
• Hands-on experience with FIX, REST and WebSocket protocols.
• Strong analytical and communication skills.

Responsibilities

• Investigate production issues and resolve with developers.
• Lead diagnostic efforts, automating diagnosis and fixing issues at the source.
• Monitor, analyse and troubleshoot problems with code fixes and testing.
• Build and use application monitoring to improve availability and performance.
• Communicate clearly with users, development and support during downtime.
• Follow Incident, Problem and Change Management processes and SLA compliance.
• Support quality assurance of the core platform.

Skills

Shell scripting

SQL

Linux

Analytical thinking

Communication

Tools

AWS

Docker

EKS

Job description

Responsibilities

• Investigate production issues and work with developers to resolve them promptly
• Lead diagnostic efforts, automating diagnosis and fixing issues at the source
• Monitor, analyse and troubleshoot problems, providing code fixes and thorough testing
• Build and use application monitoring solutions to improve availability and performance
• Communicate clearly with users, development and support teams during downtime
• Follow Incident, Problem and Change Management processes and SLA compliance
• Support quality assurance of the core platform

Requirements

• Ability to understand, test and troubleshoot complex system interactions
• Ability to read code, with solid shell scripting, SQL and Linux skills
• Hands-on experience with FIX, REST and WebSocket protocols
• Strong analytical and communication skills

Preferred Qualifications

• Experience in digital assets or financial services
• DevOps tooling, containerisation and cloud concepts (AWS, Docker, EKS)

About the Company

A regulated institutional digital-asset business providing stablecoin FX execution, liquidity and cross-border settlement to institutional clients worldwide.