Information Technology Support Engineer

Rothian; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Rothian in Dubai is seeking an IT Engineer to provide high-touch support to trading desks and executive staff in a fast-paced banking environment. You will troubleshoot Bloomberg terminals, manage Windows workstations, and collaborate with global teams to ensure seamless operations across regions.

The role demands proactive incident management, strong communication, and the ability to work under pressure while delivering white-glove desk-side assistance to stakeholders.

Qualifications

• Experience in investment banking IT support is essential.
• Knowledge of Bloomberg Terminal support is a significant advantage.
• Strong foundational skills in Windows and networking troubleshooting.
• Ability to work efficiently in high-pressure environments.
• Excellent communication and interpersonal skills.

Responsibilities

• Support trading desks and executive staff with IT-related issues.
• Troubleshoot Bloomberg and other financial applications effectively.
• Provide white-glove desktop support to ensure user satisfaction.
• Manage and troubleshoot Windows workstations.
• Respond rapidly to incidents impacting trading operations, while managing trouble tickets.
• Collaborate with global teams to provide continuous support across different regions.

Skills

IT support

Bloomberg Terminal support

Windows troubleshooting

Networking troubleshooting

Communication

Tools

Bloomberg Terminal

Job description

ABOUT THE ROLE

The IT Engineer will provide high-touch support to trading desks and executive staff within a fast-paced banking environment. This role requires a proactive approach to troubleshooting and incident management, ensuring seamless operations on the trading floor.

KEY RESPONSIBILITIES

Support trading desks and executive staff with IT-related issues.

Troubleshoot Bloomberg and other financial applications effectively.

Provide white-glove desktop support to ensure user satisfaction.

Manage and troubleshoot Windows workstations.

Respond rapidly to incidents impacting trading operations, while managing trouble tickets.

Collaborate with global teams to provide continuous support across different regions.

REQUIREMENTS

Experience in investment banking IT support is essential.

Knowledge of Bloomberg Terminal support is a significant advantage.

Strong foundational skills in Windows and networking troubleshooting.

Ability to work efficiently in high-pressure environments.

Excellent communication and interpersonal skills.

NICE TO HAVE

Certifications in relevant IT support or networking fields.

Experience with other financial applications beyond Bloomberg.

Familiarity with Mac OS support.