Trading Application Support Engineer - Dubai

Arrowpoint Investment Partners (Singapore) Pte. Ltd.; Dubai; On-site; AED 420,000 - 660,000; Full time

Job summary

Arrowpoint seeks an experienced Trading Application Support Analyst to join a fast-paced, global trading environment in Dubai. You will ensure stability of trading platforms, support portfolio managers and traders, and collaborate with vendors on issue resolution.

The role requires staggered shifts, on-call coverage, and occasional weekend work to support global trading hours. Strong communication and troubleshooting skills are essential.

Qualifications

• 5+ years of application support experience, ideally in hedge funds or trading platforms.
• Hands-on with at least two of: FlexTrade, Tradeweb, Orchestrade, Enfusion, TS Imagine, Trading Technologies.
• Strong troubleshooting across multi-system environments and vendor systems.

Responsibilities

• Act as primary contact for trading application issues across proprietary and vendor platforms.
• Monitor system performance and health to resolve issues before affecting trading.
• Provide first-level troubleshooting and escalate complex cases as needed.
• Manage escalation workflows and coordinate with vendors/internal teams for resolution.
• Build and maintain documentation for troubleshooting and escalation processes.
• Partner with traders to align app configurations with business needs.
• Participate in upgrades, enhancements, and UAT testing for production integration.
• Conduct regular system checks to optimize reliability and speed.
• Provide training and support to end-users on trading applications.

Skills

Trading operations understanding

Vendor management

Strong communication

Troubleshooting across multi-system

On-call support

Tools

FlexTrade

Tradeweb

Orchestrade

Enfusion

TS Imagine

Trading Technologies

Citrix

UNIX/Linux

SQL

APIs

FIX protocols

Job description

About this role

Core Tech Team | Dubai

Arrowpoint is seeking an experienced Trading Application Support Analyst to join our fast-paced, global trading environment. This role is central to ensuring the stability and performance of our trading platforms and applications, minimizing disruptions and supporting the firm’s execution across multiple strategies and markets.

You’ll work closely with portfolio managers, traders, technology teams, and vendors for application issues while helping shape improvements to our trading infrastructure. To support global trading hours, this position requires staggered shifts, rotational on-call coverage, and occasional weekend work.

Key Responsibilities

• Act as the primary contact for trading application issues across both proprietary and vendor platforms (eg. FlexTrade, Tradeweb or Trading Technologies).
• Proactively monitor system performance and health, identifying and resolving issues before they affect trading.
• Provide first-level troubleshooting for vendor and in-house applications, escalating complex cases when necessary.
• Manage escalation workflows and collaborate with vendors and internal teams to drive timely resolution.
• Build and maintain strong partnerships with external vendors to ensure efficient problem management.
• Develop and maintain clear documentation for troubleshooting and escalation processes.
• Partner with traders and middle office staff to align application configurations with business needs.
• Participate in system upgrades, enhancements, and UAT testing, ensuring seamless integration into production.
• Conduct regular system checks and performance analysis to optimize reliability and speed.
• Provide training and support to end-users on trading applications and tools.

Requirements

• 5+ years of application support experience, ideally within a hedge fund, investment bank, or trading platform provider.
• Solid understanding of trading operations and commonly used front-office applications.
• Hands-on expertise with at least two of: FlexTrade, Tradeweb, Orchestrade, Enfusion, TS Imagine, Trading Technologies.
• Strong troubleshooting skills across multi-system environments (including vendor systems).
• Familiarity with Citrix or other virtualization/remote access solutions.
• Strong communication skills — able to translate technical detail into business language.
• Proven experience managing vendor relationships and escalation processes.
• Working knowledge of SQL, APIs, and FIX protocols.
• Flexibility to cover global trading hours and provide on-call after-hours support.
• Demonstrated adaptability and willingness to learn new platforms quickly.

Nice-to-Haves

• Experience across other e-trading platforms, either buy-side, sell-side, or vendor.
• Scripting skills (Python, PowerShell, Shell) to automate support tasks.
• Familiarity with UNIX/Linux environments.
• ITIL v3/v4 certification and service management experience.
• Knowledge of messaging protocols (SOAP, JMS, MQ).
• Understanding of database administration and optimization.