Product Manager, End-to-End Customer Experience (FinTech)

UMO; Dubai; Hybrid; AED 300,000 - 540,000; Full time

Benefits offered by this job

24 days annual leave

Paid sick leave

Public Holidays observance

Recharge Week: 4-day weeks after year

Home office stipend

Learning budget

Clear path to leadership

Job summary

UMO is seeking an experienced FinTech product manager to own end-to-end customer journeys in our mobile app. You will shape onboarding, crypto and fiat features, drive research, define CX metrics, and collaborate with Design, Engineering, Compliance, and Marketing to deliver cohesive user experiences.

Your background includes 4+ years in fintech product management, strong data skills, and a regulatory onboarding mindset, with fluent English and a passion for user-centric product delivery.

Qualifications

• 4+ years in fintech product management, including B2C mobile-focused roles.
• Hands-on crypto product experience: wallets, custody, on-chain transactions.
• Strong track record improving activation, retention, and conversion.
• Experience planning and running user interviews and UX testing.
• Proficient in funnel analysis, cohort analysis and A/B testing.

Responsibilities

• Build deep understanding of customers, their needs, and trust drivers in crypto and fiat.
• Design a coherent end-to-end app experience from onboarding to daily crypto use.
• Plan and run user research, interviews, and usability testing to inform decisions.
• Define CX metrics (onboarding, activation, retention, CSAT/NPS) and drive improvement.
• Coordinate with Compliance and Risk to meet regulatory requirements without friction.
• Collaborate with Design, Engineering, Ops, and Marketing to ship features.
• Leverage AI tools to accelerate research synthesis, spec definition, and journey mapping.

Skills

Fintech PM Experience

Crypto Product Expertise

Measurable Impact

UX Research Mastery

Data-Driven Mindset

Regulated Onboarding

Autonomous Ownership

Collaborative Communicator

English Fluency

Tools

Cursor

Claude

Job description

UMO is seeking an experienced FinTech product manager to own end-to-end customer journeys in our mobile app. You will shape onboarding, crypto and fiat features, drive research, define CX metrics, and collaborate with Design, Engineering, Compliance, and Marketing to deliver cohesive user experiences.

Your background includes 4+ years in fintech product management, strong data skills, and a regulatory onboarding mindset, with fluent English and a passion for user-centric product delivery.