Process Excellence & Change Lead

Mediclinic Middle East; Dubai; On-site; AED 320,000 - 520,000; Full time

Job summary

Mediclinic Middle East is seeking a Process Excellence & Change Lead to manage a portfolio of end-to-end redesigns using BPMN 2.0, Lean and Six Sigma. You will lead change adoption, coordinate training and measure benefits across multiple facilities.

The role emphasizes governance, KPI tracking and ongoing optimization to realise sustained value in a complex healthcare environment.

Qualifications

• Bachelor’s degree in a relevant field (see education).
• Lean Six Sigma Green Belt (Black Belt preferred) and BPMN 2.0 certification.
• Prosci/ADKAR or equivalent change-management certification.
• At least 6 years in process excellence or transformation with 3 years in redesign and adoption in a multi-site healthcare or service setting.
• Experience mapping processes end-to-end, including governance and benefits realisation.

Responsibilities

• Discover and map current-state processes; identify inefficiencies and root causes using BPMN 2.0.
• Design future-state processes with Lean/Six Sigma; develop SOPs, KPIs and controls.
• Engage stakeholders, assess change readiness and coordinate implementation across facilities.
• Coordinate change communications and role-based training; monitor adoption and training outcomes.
• Monitor post-implementation performance; track capacity, cost, productivity and revenue benefits.

Skills

Process mapping

Root-cause analysis

Lean Six Sigma

SOP development

Change management

Stakeholder engagement

Training coordination

KPI monitoring

Benefits realisation

Communication

BPMN 2.0

AI/Automation awareness

Education

Bachelor’s degree in Industrial Engineering

Bachelor’s degree in Business Administration

Bachelor’s degree in Health Administration

Bachelor’s degree in Nursing/Clinical Sciences

Related field

Tools

BPMN 2.0 tools

Creatio

ARIS

Signavio

Job description

ROLE SUMMARY

The Process Excellence & Change Lead owns a portfolio of processes end-to-end: process discovery and mapping, root-cause analysis, future-state design, Lean / Six Sigma improvement, SOP and operating-model changes, stakeholder engagement, change impact assessment, communication and training coordination, adoption measurement, post-implementation monitoring and benefits realisation. The role combines process engineering and change leadership so that every redesign is adopted and its value evidenced, moving each process through V1 baseline, V2 transformation and V3 final with continuous improvement.

MAIN PURPOSE OF THE JOB

To deliver measured, adopted improvement across an assigned portfolio of processes spanning journey phases and facilities: discovering and redesigning them with BPMN 2.0 and Lean / Six Sigma, embedding them across facilities with change-management discipline, and proving the value realised. Success is measured by process adherence and evidenced benefit.

KEY RESPONSIBILITY AREAS

• Process Discovery & Analysis: Map and assess current-state processes using BPMN 2.0, working with process owners and operational teams to identify inefficiencies, variation, waste and root causes of performance gaps.
• Process Improvement & Future-State Design: Design improved future-state processes using Lean and Six Sigma methodologies, develop supporting SOPs, controls, KPIs and SLAs, and define required changes to roles, accountabilities and ways of working.
• Stakeholder Engagement & Change Readiness: Partner with facility leadership, process owners and frontline teams to assess the operational impact of process changes and ensure organisational readiness for implementation.
• Change Communication, Training & Adoption: Coordinate change communications and role-based training, including train-the-trainer activities, and monitor adoption to ensure sustained adherence to redesigned processes.
• Performance Monitoring & Benefits Realisation: Monitor post-implementation performance, address KPI exceptions with process owners and support the rollout of successful improvements across facilities. Track and demonstrate measurable capacity, cost, productivity and revenue benefits.

REQUIRED EDUCATION

ESSENTIAL EDUCATION

Bachelor's degree in Industrial Engineering, Business Administration, Health Administration, Nursing/Clinical Sciences or a related field.

DESIRED EDUCATION

Lean Six Sigma Green Belt (Black Belt preferred); BPMN 2.0 certification; Prosci/ADKAR or equivalent change-management certification.

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

At least 6 years' experience in process excellence, continuous improvement or business transformation, including 3 years delivering both process redesign and change adoption in a multi-site healthcare or service environment.

DESIRED EXPERIENCE

Working understanding of digitalisation, automation and AI as they apply to operational processes, sufficient to map processes to platforms (technology mapping) and identify where digital, automation or AI change the future-state design. Experience owning a portfolio of processes end-to-end, from discovery and mapping, root-cause analysis and future-state design through SOP and operating-model change, training coordination, adoption measurement and benefits realisation; BPMN 2.0 modelling in a BPM tool (Creatio, ARIS, Signavio); UAE healthcare operations, RCM or contact-centre exposure; Arabic strongly preferred.

REQUIRED JOB SKILLS AND KNOWLEDGE

• Business process management, BPMN 2.0 and process architecture (APQC)
• Digitalisation, automation and AI fundamentals: technology mapping (process-to-platform) and digital-first design
• Root-cause analysis and structured problem solving
• Lean / Six Sigma (DMAIC) improvement delivery
• Future-state design, SOP authoring and operating-model change
• Communication, facilitation, and stakeholder engagement
• Change Management methodologies
• Change management analysis assessments and tools, including stakeholder analysis
• Communication planning and training coordination (incl. train-the-trainer)
• Adoption measurement and process adherence auditing
• Post-implementation KPI monitoring and exception response
• Benefits realisation and basic financial quantification
• UAE healthcare regulatory framework and related requirements
• UAE healthcare regulatory environment (DHA, DOH, JAWDA/Muashir, JCI, PDPL)
• AI and automation use-case identification and adoption support
• Operations command centre playbooks and escalation protocols