Process Associate – Arabic Speaking

Validate Group; Dubai; On-site; AED 45,000 - 71,000; Full time

Job summary

Validate Group is seeking an Arabic-speaking Process Associate to join our Operations team in Dubai. You will handle background verification cases, review documents, and communicate with Arabic-speaking candidates and clients to ensure timely and accurate completion.

Key responsibilities include processing cases per procedures, coordinating with internal teams and vendors, and maintaining confidentiality while meeting SLA/TAT requirements. Fluency in Arabic and English is essential.

Qualifications

• Fluent Arabic and English communication written and spoken.
• Experience in background verification, HR operations, customer service, administration, or BPO operations preferred.
• Strong attention to detail and ability to identify inconsistencies in documents.

Responsibilities

• Process and manage background verification cases per procedures and client requirements.
• Handle Arabic-speaking candidates and clients, providing clear and professional communication.
• Review and validate candidate information and supporting documents for completeness and accuracy.
• Conduct and coordinate education and other background verification checks.
• Communicate with candidates, institutions, employers, and other sources to obtain or confirm information.
• Handle queries, insufficiencies, and follow-ups in Arabic and English.
• Identify discrepancies, missing information, or issues and escalate when required.
• Maintain accurate case records and update verification status in the systems/portal.
• Prepare case updates, reports, and summaries for clients as required.
• Ensure all cases are processed within the SLA/TAT.
• Coordinate with internal teams, clients, vendors, and verification sources for smooth completion.
• Assist in resolving client queries and verification-related issues.
• Maintain confidentiality and data protection compliance.
• Participate in team meetings and training; support bulk/high-volume verification projects.

Skills

Arabic & English communication

Background verification

HR operations

Customer service

Attention to detail

Multitasking

Team work / collaboration

Tools

MS Office

Job description

We are looking for an Arabic-speaking Process Associate to join our Operations team. The candidate will be responsible for processing background verification cases, reviewing documents and information, communicating with Arabic-speaking candidates and clients, and ensuring cases are completed accurately and within the required turnaround time.

Key Responsibilities

We are looking for an Arabic-speaking Process Associate to join our Operations team. The candidate will be responsible for processing background verification cases, reviewing documents and information, communicating with Arabic-speaking candidates and clients, and ensuring cases are completed accurately and within the required turnaround time.

• Process and manage background verification cases in accordance with company procedures and client requirements.
• Handle Arabic-speaking candidates and clients, providing clear and professional communication throughout the verification process.
• Review and validate candidate information and supporting documents for completeness and accuracy.
• Conduct and coordinate education and other background verification checks as assigned.
• Communicate with candidates, institutions, employers, and other sources to obtain or confirm required information.
• Handle candidate queries, insufficiencies, and follow-ups in Arabic and English.
• Identify discrepancies, missing information, or potential issues and escalated them to the relevant team when required.
• Maintain accurate case records and update verification status within the company’s systems/portal.
• Prepare case updates, reports, and summaries for clients as required.
• Ensure all assigned cases are processed within the agreed SLA/TAT.
• Coordinate closely with internal teams, clients, vendors, and verification sources to ensure smooth case completion.
• Assist in resolving client queries, complaints, and verification-related issues.
• Maintain strict confidentiality and ensure candidate information is handled in accordance with company data protection and security policies.
• Participate in team meetings and training sessions to understand new client requirements, process updates, and operational changes.
• Support the team with bulk/high-volume verification projects when required.

Required Skills & Qualifications

• Fluent Arabic and English communication skills – written and verbal.
• Previous experience in background verification, HR operations, customer service, administration, or BPO operations is preferred.
• Strong attention to detail and ability to identify inconsistencies in documents and information.
• Good communication and interpersonal skills.
• Strong problem-solving and follow-up skills.
• Ability to manage multiple cases and meet deadlines.
• Good working knowledge of MS Office, email, and online systems/portals.
• Ability to work independently as well as part of a team.
• Strong sense of confidentiality and professionalism.