Private Members Club Host - Elite Guest Experience

The First Group; Abu Dhabi; Presencial; AED 60.000 - 120.000; Jornada completa

Descripción de la vacante

The First Group Hospitality is seeking a warm, polished Host/Hostess to create an exceptional first and lasting impression for our members and guests. You will manage arrivals, seating, and personalised service that reflects the Club's standards.

Responsibilities include organising reservations, seating plans, VIP requests, and coordinating with F&B and Culinary teams to ensure smooth service flow and guest satisfaction.

Formación

• Diploma or hospitality qualification required or preferred.
• 1-2 years in a host/hostess or premium hospitality role.
• Strong communication and guest-service mindset.

Responsabilidades

• Welcome members and guests warmly, ensuring a personalised and seamless arrival experience.
• Manage reservations, seating plans, waitlists, and table allocations to optimise service flow and member comfort.
• Recognise returning members, preferences, special occasions, and VIP requirements to support personalised experiences.
• Manage member and guest expectations professionally during busy periods, providing accurate information and timely updates.
• Coordinate closely with the Food & Beverage and Culinary teams to ensure smooth seating, table readiness, and service flow.
• Maintain accurate reservation and member information while handling personal details with appropriate discretion and confidentiality.
• Respond confidently to enquiries regarding menus, Club facilities, events, and experiences.
• Support the resolution of member and guest feedback, ensuring concerns are addressed promptly and professionally.

Conocimientos

Guest relations

Reservations management

VIP service

Discretion

Interpersonal skills

Educación

Diploma in Hospitality

Descripción del empleo

The First Group Hospitality is seeking a warm, polished Host/Hostess to create an exceptional first and lasting impression for our members and guests. You will manage arrivals, seating, and personalised service that reflects the Club's standards.

Responsibilities include organising reservations, seating plans, VIP requests, and coordinating with F&B and Culinary teams to ensure smooth service flow and guest satisfaction.