Lux Members Club Host & Concierge

The First Group Hospitality; Abu Dhabi; On-site; AED 72,000 - 108,000; Full time

Job summary

The First Group Hospitality is seeking a Membership Hostess to deliver a warm and personalized experience for members and guests at its luxury private club. You will greet arrivals, manage enquiries, bookings, and events, and uphold the highest standards of presentation and service.

Role requires 2+ years in guest relations or hospitality, fluency in English, and a polished appearance. Flexible hours, including evenings and weekends, are expected to maintain an exceptional guest experience.

Qualifications

• 2+ years of experience in guest relations, hospitality, concierge, front-of-house, private clubs, or a similar role.
• Excellent communication, interpersonal, and customer service skills.
• Warm, confident, personable, and attentive approach.
• Professional appearance, excellent grooming, and polished manner.
• Strong knowledge of luxury hospitality standards and service etiquette.
• Ability to anticipate needs and deliver personalised service.
• Strong organisational and multitasking skills.
• Calm, professional, and solution-focused when handling concerns.
• Experience with VIP, high-net-worth, or international guests is highly desirable.
• Professional, discreet, and confident in representing a luxury destination.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of the UAE market and local cultural expectations is an advantage.
• Fluency in English is required; Arabic is highly desirable.

Responsibilities

• Welcome and warmly greet members, guests, and visitors upon arrival.
• Create a friendly, engaging, and personalised experience for members.
• Maintain a visible and professional presence across the club’s facilities.
• Assist members with enquiries, requests, bookings, reservations, and general information.
• Build positive and lasting relationships with members and guests.
• Provide information about club facilities, services, programmes, events, and experiences.
• Support the smooth arrival and departure experience of members and guests.
• Coordinate with front-of-house, hospitality, equestrian, events, and operations teams.
• Assist with member-only events, activities, social gatherings, and special occasions.
• Anticipate member needs and provide attentive, proactive service.
• Handle feedback, requests, and concerns professionally, escalating issues when required.
• Maintain high standards of presentation, etiquette, cleanliness, and service.
• Support member onboarding and introduce new members to the club’s facilities and benefits.
• Assist with member communications, invitations, event confirmations, and follow-ups.
• Maintain confidentiality when handling member and guest information.
• Ensure all interactions reflect our luxury positioning and brand standards.
• Support the accurate recording of member preferences, requests, and service notes.
• Promote a welcoming and inclusive atmosphere within the private members club.
• Assist with daily opening, closing, reception, and club presentation procedures.
• Perform other hospitality, member service, and guest relations duties as required.

Skills

Guest relations

Hospitality

Concierge

Front-of-house

Customer service

VIP guests

Multitasking

English fluency

Appearance & grooming

Job description

The First Group Hospitality is seeking a Membership Hostess to deliver a warm and personalized experience for members and guests at its luxury private club. You will greet arrivals, manage enquiries, bookings, and events, and uphold the highest standards of presentation and service.

Role requires 2+ years in guest relations or hospitality, fluency in English, and a polished appearance. Flexible hours, including evenings and weekends, are expected to maintain an exceptional guest experience.