Host / Hostess

The First Group; Abu Dhabi; Presencial; AED 60.000 - 120.000; Jornada completa

Descripción de la vacante

The First Group Hospitality is seeking a warm, polished Host/Hostess to create an exceptional first and lasting impression for our members and guests. You will manage arrivals, seating, and personalised service that reflects the Club's standards.

Responsibilities include organising reservations, seating plans, VIP requests, and coordinating with F&B and Culinary teams to ensure smooth service flow and guest satisfaction.

Formación

• Diploma or hospitality qualification required or preferred.
• 1-2 years in a host/hostess or premium hospitality role.
• Strong communication and guest-service mindset.

Responsabilidades

• Welcome members and guests warmly, ensuring a personalised and seamless arrival experience.
• Manage reservations, seating plans, waitlists, and table allocations to optimise service flow and member comfort.
• Recognise returning members, preferences, special occasions, and VIP requirements to support personalised experiences.
• Manage member and guest expectations professionally during busy periods, providing accurate information and timely updates.
• Coordinate closely with the Food & Beverage and Culinary teams to ensure smooth seating, table readiness, and service flow.
• Maintain accurate reservation and member information while handling personal details with appropriate discretion and confidentiality.
• Respond confidently to enquiries regarding menus, Club facilities, events, and experiences.
• Support the resolution of member and guest feedback, ensuring concerns are addressed promptly and professionally.

Conocimientos

Guest relations

Reservations management

VIP service

Discretion

Interpersonal skills

Educación

Diploma in Hospitality

Descripción del empleo

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com

Job Summary

At The First Group Hospitality, Exclusive Private Members' Club, we are looking for a warm, polished, and engaging Host / Hostess to create an exceptional first and lasting impression for our members and guests. The role is responsible for managing the arrival and seating experience with discretion and attention to detail while ensuring personalised service that reflects the distinctive standards of the Club.

Key Responsibilities

• Welcome members and guests warmly, ensuring a personalised and seamless arrival experience.
• Manage reservations, seating plans, waitlists, and table allocations to optimise service flow and member comfort.
• Recognise returning members, preferences, special occasions, and VIP requirements to support personalised experiences.
• Manage member and guest expectations professionally during busy periods, providing accurate information and timely updates.
• Coordinate closely with the Food & Beverage and Culinary teams to ensure smooth seating, table readiness, and service flow.
• Maintain accurate reservation and member information while handling personal details with appropriate discretion and confidentiality.
• Respond confidently to enquiries regarding menus, Club facilities, events, and experiences.
• Support the resolution of member and guest feedback, ensuring concerns are addressed promptly and professionally.

Desired Skills & Competencies

• Diploma or relevant qualification in Hospitality or a related field is preferred.
• 1-2 years of experience in a Host / Hostess, Guest Relations, or premium customer-facing role, preferably within a private members club, luxury dining, or premium hospitality environment.
• Warm, confident, and sophisticated communication style with strong interpersonal skills.
• Strong organisational skills with the ability to manage reservations and guest flow effectively.
• Comfortable using reservation, table management, and digital guest management systems.
• High level of discretion, cultural awareness, and attention to detail.
• Composed and adaptable, with a genuine passion for creating memorable member and guest experiences.