Principal Visitor Experience Specialist

Dubai Municipality; Abu Dhabi; On-site; AED 134,000 - 246,000; Full time

Job summary

Dubai Municipality seeks a qualified professional to lead visitor studies across parks and recreational facilities. You will prepare periodic surveys, analyze results, and coordinate with departments to translate findings into improved services and customer happiness.

Responsibilities include developing long-term plans for parks, applying safety standards, compiling comprehensive reports, and ensuring information security compliance.

Qualifications

• Mandatory Bachelor's Degree in Administrative Sciences.
• Minimum 8 years of professional experience.

Responsibilities

• Prepare periodic studies to survey opinions and satisfaction of visitors and park users.
• Analyze survey results to improve services and facilities.
• Coordinate with organizational units to ensure surveys are conducted across all facilities.
• Develop long-term plans for parks and recreational facilities and services.
• Review international best practices and incorporate them into strategic plans.
• Ensure application of security and safety standards across all facilities.
• Prepare comprehensive reports and provide recommendations to support continuous improvement.
• Comply with information security policies and report breaches as required.
• Perform other duties as assigned by the department.

Skills

Survey analysis

Coordination across units

Report writing

Security compliance

Education

Bachelor's Degree in Administrative Sciences

Job description

Job description

• Prepare periodic studies to survey the opinions and satisfaction of visitors, park users, users of all facilities and landmarks, and beneficiaries of the services provided by the Parks and Recreational Facilities Department. Analyze survey results to utilize the findings in developing and improving services and facilities in a manner that contributes to customer happiness. Coordinate with the relevant organizational units to ensure that surveys are conducted comprehensively across all facilities, and document the results for submission.
• Develop and implement long-term plans for the development and improvement of parks and recreational facilities and services affiliated with Dubai Municipality, based on improvement inputs derived from studies and surveys. Review international best practices in the development of parks and recreational facilities and incorporate such practices into strategic plans to ensure the delivery of high-quality services.
• Ensure the application of security and safety standards and requirements across all public parks and recreational facilities in accordance with approved policies. Implement preventive procedures and measures to ensure the protection and safety of visitors, and prepare reports on any challenges encountered in implementing safety standards.
• Prepare comprehensive reports covering the findings of visitor studies and surveys, monitor the implementation of long-term plans for facility development, propose the establishment of new parks and facilities based on studies of residents' needs, and ensure the application of security and safety standards and requirements. Provide recommendations to support continuous improvement and monitor performance.
• Comply with information security policies and protect data and information in accordance with the Municipality's approved Data Classification Policy. Report any violations or security breaches through the channels designated by the Municipality, and participate in information security-related training programs.
• Perform any other duties and responsibilities related to the nature and scope of the position, as assigned.
• Bachelor's Degree
• Administrative Sciences
• 8 years of experience