Security Assistant Manager

Careers at UAE; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Careers at UAE is recruiting a Security Assistant Manager to lead a team in a leisure facility in Abu Dhabi. You will oversee daily security operations, staff attendance, training, performance coaching and incident response to ensure safety and high service standards.

The role requires supervision experience in hospitality/leisure, strong English communication and the ability to drive policies, procedures and KPI targets in a busy, guest-facing environment.

Qualifications

• Essential supervisory experience in hospitality/leisure.
• Strong customer service and problem-solving skills.
• Ability to coach, discipline and provide constructive feedback.

Responsibilities

• Supervise external security colleagues, including attendance, coaching, appraisals and development.
• Plan monthly duty schedules and manage leave to maintain operations.
• Train and develop security staff to ensure service standards.
• Communicate information through meetings and briefings.
• Manage incident response and investigations in line with policies.

Skills

Customer Service

Problem Solving abilities

Leadership abilities

Team performer

Time management

Dealing with Complexity

Fluent English (read, write & speak)

Incident Investigation and reporting

Education

Higher Secondary or equivalent

Tools

MS Office knowledge

Job description

Security Assistant Manager

Job Description

• Manages a team of external company security Colleague to include their daily attendance, grooming, coaching, appraisals and personal development plans
• Compiles duty schedules for their area on a monthly basis ensuring that annual leave plans support operational readiness and ensure sufficient time off to Colleagues
• Plan, book and deliver on and off job training as required to ensure best possible service standards as well as Security Colleague development
• Openly communicate appropriate and useful information through various channels to include department meetings and briefings
• Motivate Colleagues through the effective implementation of incentive and recognition and rewards programs
• Ensure departmental policies, procedures and performance standards are being implemented and maintained throughout their area
• Review departmental policies, procedures and performance standards to ensure these are up to date, correct and propose changes as appropriate to ensure high levels of customer service
• Ensure any service delivery defects are resolved and identify any trends and share observations and suggestions with their manager
• Review satisfaction results for their areas and identify any trends and share observations and suggestions with their manager
• Review accuracy of any checklists and records completed in their area and analyze
• Ensure their area meets financial targets as set by their departmental manager through tracking expenditures and revenue and as appropriate taking action to affect either
• Coordinate any inventory/stock take activities required in their area ensuring sufficient stock remains on hand at all times and reducing stock loss/wastage
• Participate in daily operations alongside their Colleagues setting a positive example
• Foster a harmonious atmosphere among Colleagues in their area and brings team members together through team activities
• Respond to Security breaches, incidents and emergencies, taking necessary corrective actions and ensure incidents are investigated, recorded and reported to the Line Manager
• Monitor and manage the standards of customer service offered by security Colleagues to ensure that guest expectations are met and exceed using the company policies and procedure
• Handle all guest complain with effect & immediate on the spot solution to meeting the company standards
• Ensure that any criminal activity does not hamper the smooth functioning of the organization
• Ensure Security Colleague, are scheduled for breaks and / or rotations are fair in order to increase productivity and maintain Colleague’s well-being
• Organizing zonal evacuation drill exercise in Leisure Facility and creating reports from the drill ensuring the improvement prospective (YWW specific)
• Monitoring overall security systems performance (e.g. CCTV, FACP, Access Control, Locker system and etc.) and reporting any irregularities
• Running overall security operation on daily basis
• Liaising with the authorities (Police & Civil Defense, etc.) to ensure regular communications, updates and strong relationship in place
• Interviewing Security Colleagues prior to be assigned in the Leisure Facility from security service provider
• Coordinating with security service provider operation management related to Leisure Facility department operational requirement
• To enforce and adhere to all UAE laws, Health, Safety & Environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management in order to minimize risk and maintain a clean safe and hygienic environment for all Guests and Colleagues
• To manage emergency situations that may arise in order to minimize possible damage, loss or injury to any Guests, Colleagues or Company property
• To communicate relevant information with Colleagues in order to improve internal communication within the department and Company
• To coach, discipline & provide constructive feedback to Security Colleagues in a fair and consistent manner in order to motivate and improve performance
• Ensure that the Security Colleagues are abiding with the rules and regulation at all the time while carrying their duties
• Ensure that all Security Colleagues are following the safety measures while carrying their duties
• Ensure that the Leisure Facility is safe and ready for operations prior opening the park for the guests
• Ensure that the Leisure Facility is clear of guests and main gate is locked after the park operational hours
• Schedule and conduct monthly / quarterly equipment /assets inventoryand report any irregularities
• Attend the company’s communications channels, such as daily briefs, team briefs and team meetings to ensure a consistent and effective two way flow of information between management and Colleagues
• Conduct rounds inside the park premises and report irregularities
• Attend and facilitate VIP Guests and inform park management on the spot
• Conduct Trainings for other departmental Colleagues if required
• Carry out random spot checks liaising with concerned Department
• Responsible for Lost & Found Property deposited with Security and for its safekeeping and discarded after prescribed period as per policy (FWAD Specific)
• Maintain effective communication and coordination with all other Departments
• Prepares and ensure Security daily reports are forwarded to Line Manager and relevant personnel’s

Essential:

• Higher Secondary or equivalent
• 2 years’ experience in a supervisory role with experience in the hospitality/leisure industry
• Customer Service
• Problem Solving abilities
• MS Office knowledge
• Leadership abilities
• Team performer
• Time management
• Dealing with Complexity
• Fluent English (read, write & speak)
• Incident Investigation and reporting