Premium Relationship Officer

Arab Bank; Dubai; On-site; AED 201,000 - 335,000; Full time

Job summary

Arab Bank in Dubai seeks a Premium Banking Relationship Manager to serve high-value clients with a full range of financial solutions. You will build trusted relationships through proactive outreach, meetings and personalized advice, aligning products to client needs.

The role emphasizes strict adherence to KYC/AML policies, achieving sales targets, and expanding the Premium client base through new client onboarding and cross-selling, while maintaining excellent service standards.

Qualifications

• University degree from a recognized university.
• 2-4 years in relationship management and retail product sales.
• Strong communication and time management skills.
• Excellent networking, negotiation, and presentation abilities.

Responsibilities

• Provide exceptional service to Premium clients with full suite of financial products.
• Achieve sales targets and act as trusted advisor.
• Maintain KYC/AML compliant client files.
• Identify and acquire new Premium clients and cross-sell products.
• Monitor portfolio performance and client feedback to propose new products.

Skills

Relationship Mgmt

Sales

Negotiation

Communication

Networking

Presentations

Customer service

Time management

Education

University degree

Job description

• Provide exceptional quality service to new and existing Premium clients relationships by providing them with the full suite of financial products & services based on their needs.
• Maximize profitability and create client ownership by providing the highest level of customer service through continuous proactive sales calls & visits to existing and new clients.
• Develop an action plan to broaden the existing client relationship by to acquiring new client relationships as well as new TMLs.
• Achieve sales targets in line with best practice standards of services and acting as a “Trusted Advisor” to the Premium clients.
• Adhere to Premium service quality standards and comply with Premium policies and guidelines.
• Update all clients’ files and ensure that all documents related to client are available in order to comply to KYC and AML Regulations.
• Identify and acquire new Premium clients to achieve “New To Bank” targets as well as cross sell targets.
• Review existing client relationships to ensure a greater share of wallet and higher cross sell ratios.
• Monitor own portfolio (portfolio management) by tracking the progress of Customer base, Asset Portfolio, Deposit Portfolio & Penetration Ratios of products and service.
• Pay attention to client feedback for any suggestions/concerns to propose innovative ideas for new products and services, and escalate to the Premium Program Manager when necessary.
• Participate in Premium program sponsorships, events & initiatives that contribute in promoting the program image.
• Retain Client ownership (strong knowledge of client account, transactions and all issues related to client)

Job Requirements:

Education: University degree from a recognized university

Experience: min. 2-4 years in relationship management and sales of retail products.

• Excellent Communication and Time Mgt. Skills
• Very good Networking and selling skills
• Excellent Relationship Management & Negotiation skills
• Strong Interpersonal, Presentation, and Listening skills

What We Offer at Arab Bank

At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.