Relationship Manager – Premium Services

Auxo Talent; Dubai; On-site; AED 201,000 - 357,000; Full time

Job summary

Auxo Talent supports a leading global financial services organization in Dubai recruiting a Relationship Manager – Premium Services. The role centers on managing premium and high-value customers with highly personalized service and exceptional experiences.

Candidates should have strong relationship-building skills, a client-services mindset, and the ability to handle confidential matters with discretion. Arabic is a plus in this premium market.

Qualifications

• Experience in Relationship Management, Premium Customer Service, VIP Client Management or Client Services.
• Strong experience dealing with high-value, affluent, premium or VIP customers.
• Background in banking, financial services, premium cards, luxury hospitality, aviation or concierge services.
• Excellent English; Arabic would be an advantage.

Responsibilities

• Manage relationships with premium and high-value customers; be their key contact.
• Deliver personalized and proactive service tailored to individual needs.
• Handle inquiries and complex service requests efficiently and professionally.
• Build long-term relationships through regular engagement and proactive communication.
• Identify opportunities to improve customer engagement and loyalty.
• Coordinate with internal teams and external partners to deliver requests.
• Resolve sensitive customer concerns with professionalism.
• Maintain knowledge of premium products, services and privileges.
• Ensure interactions comply with policies, service standards and regulations.

Skills

Relationship management

VIP client service

Communication skills

Job description

We are supporting a leading global financial services organization in hiring a Relationship Manager – Premium Services based in Dubai.

The role will focus on managing and strengthening relationships with premium and high-value customers, providing highly personalized service and ensuring an exceptional customer experience.

Key Responsibilities

• Manage relationships with a portfolio of premium and high-value customers, acting as their key point of contact.
• Deliver a personalized and proactive service, understanding individual customer needs and preferences.
• Handle customer enquiries, requests and complex service requirements efficiently and professionally.
• Build strong, long-term relationships through regular engagement and proactive communication.
• Identify opportunities to improve customer engagement, satisfaction and loyalty.
• Coordinate with internal teams and external partners to ensure seamless delivery of customer requests.
• Resolve sensitive or complex customer concerns while maintaining a high level of professionalism.
• Maintain strong knowledge of relevant premium products, services, benefits and privileges.
• Ensure all customer interactions comply with internal policies, service standards and regulatory requirements.

Candidate Profile

• Experience in Relationship Management, Premium Customer Service, VIP Client Management or Client Services.
• Strong experience dealing with high-value, affluent, premium or VIP customers.
• Background in banking, financial services, premium cards, luxury hospitality, aviation, concierge or luxury services would be highly relevant.
• Excellent relationship-building and communication skills.
• Strong customer-service mindset with a polished and professional approach.
• Able to handle confidential and sensitive customer matters with discretion.
• Strong attention to detail and ability to manage multiple customer requirements.
• Excellent English communication skills; Arabic would be an advantage.

This opportunity is part of an Emiratization initiative, supporting the continued development of local talent within the UAE.

This is a confidential search. Further details regarding the organization will be shared with shortlisted candidates.