Patient Experience Front Desk Specialist

Arada; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Arada in Dubai is seeking a Front Office Ambassador to manage the patient journey from arrival to completion of the visit. You will handle reception, registration, billing, and appointment coordination to ensure a seamless, premium in-clinic experience.

You will collaborate with doctors and nursing staff, maintain a professional front desk presence, and drive operational efficiency within the clinic. The role requires excellent communication and a customer-centric mindset to elevate patient

Qualifications

• Excellent communication and interpersonal skills.
• Professional front desk etiquette.
• Billing and payment handling accuracy.
• Ability to multitask in a fast-paced clinic.
• Team collaboration and coordination.

Responsibilities

• Welcoming patients upon arrival in a professional and friendly manner.
• Verifying scheduled appointments at check-in.
• Registering walk-in patients and creating patient profiles.
• Generating invoices for consultations and services.
• Processing payments and reconciling daily.
• Scheduling treatment appointments and follow-ups.
• Coordinating patient movement between rooms and with staff.
• Maintaining premium service standards throughout the visit.

Skills

Communication

Customer Service

Multitasking

Billing

Coordination

Hospitality

Teamwork

Job description

Arada in Dubai is seeking a Front Office Ambassador to manage the patient journey from arrival to completion of the visit. You will handle reception, registration, billing, and appointment coordination to ensure a seamless, premium in-clinic experience.

You will collaborate with doctors and nursing staff, maintain a professional front desk presence, and drive operational efficiency within the clinic. The role requires excellent communication and a customer-centric mindset to elevate patient