Premier Banking Advisor

HSBC; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

HSBC in the United Arab Emirates invites applications for a customer service role within the IWPB team. You will support Premier and other departments, assisting Relationship Managers to provide customers with a complete HSBC experience.

You will greet customers, handle queries and statements, and monitor queues to ensure smooth service. The role requires strong customer service, relationship-building, and a good understanding of financial planning for mass affluent clients.

Qualifications

• Proven ability in customer service and building customer relationships.
• Ability to identify customer needs and influence actions to meet them.
• Broad knowledge of financial planning and defining customer needs.
• Understanding of mass affluent customer segment in general.
• Understanding of referral processes.
• Excellent customer service skills.
• Verbal and written communication skills.
• Customer driven with a strong focus on quality of service.
• Proven understanding of lending decisions in line with bank policy.

Responsibilities

• Meet and greet customers and assist them with queries and requests for statements, letters, etc.; monitor queue and service flow.
• Ensure customers are served promptly, professionally and fairly as per Group Standards.
• Provide superior service at the counter and over the telephone.
• Maintain customer privacy and confidentiality of information at all times.
• Accept ownership of a task or complaint and see it through to a satisfactory solution.
• Deliver fair outcomes for customers and ensure orderly and transparent operation of financial markets.

Skills

Customer service

Relationship building

Communication

Lending knowledge

Financial planning knowledge

Mass affluent understanding

Education

Graduation degree

Job description

HSBC in the United Arab Emirates invites applications for a customer service role within the IWPB team. You will support Premier and other departments, assisting Relationship Managers to provide customers with a complete HSBC experience.

You will greet customers, handle queries and statements, and monitor queues to ensure smooth service. The role requires strong customer service, relationship-building, and a good understanding of financial planning for mass affluent clients.