Direct Fulfillment Officer

HSBC; United Arab Emirates; On-site; AED 111,600 - 156,240; Full time

Job summary

HSBC International Wealth and Premier Banking is seeking a Direct Fulfillment Officer in the UAE. This role focuses on delivering high-quality customer service and managing multiple products.

Key responsibilities include handling customer inquiries, ensuring compliance, and maintaining quality standards. Candidates must hold a graduation degree, possess a UAE driving license, and be open to flexible schedules. Strong communication and time-management skills are essential for success.

Qualifications

• Graduation degree required to secure UAE visa and work permit.
• Proficiency in language(s) required by the process.
• UAE approved driving license.
• Open to flexible shifting schedules and excellent time-management skills.
• Customer-centric, thriving in a team environment.
• Strong attention to detail, ensuring everything is in order.
• Ability to work in a high-volume, fast-paced environment.
• Displays patience and empathy.
• Knowledgeable and able to teach/mentor others.

Responsibilities

• Handle customer contacts through an outbound contact plan.
• Provide high-quality service to maximize customer satisfaction.
• Deliver fair outcomes for customers and ensure market operations.

Skills

Customer-centric

Excellent communication skills

Time-management skills

Attention to detail

Education

Graduation degree

Tools

Personal computers and basic software packages

Job description

Direct Fulfillment Officer

HSBC International Wealth and Premier Banking (IWPB) helps customers manage, protect, and grow their wealth. We are seeking a highly motivated individual to join the IWPB team and contribute to achieving our business targets.

Job Responsibilities

• Handle customer contacts through an outbound contact plan, managing multiple products and propositions. Provide high‑quality service to maximize customer satisfaction by offering solutions, resolving inquiries at first contact where possible, and ensuring resolution through research, follow‑up, or appropriate referrals. Own and achieve key performance indicators while maintaining quality and compliance.
• Deliver fair outcomes for customers, ensuring orderly and transparent market operations. The role requires meeting customers, collecting necessary documentation, and resolving discrepancies until the journey is completed. Mobility and flexibility may be required.

Qualifications

• Graduation degree required (to secure a UAE visa and work permit).
• Proficiency in language(s) required by the process.
• UAE approved driving license.
• Open to flexible shifting schedules and excellent time‑management skills.
• Customer‑centric, thriving in a team environment and receptive to feedback and development.
• Pride in delivering promised outcomes aligned with customer and service expectations.
• Strong attention to detail, ensuring everything is in order.
• Ability to work in a high‑volume, fast‑paced environment.
• Proficiency with personal computers and basic software packages, and specialised applications.
• Excellent communication skills, polite and friendly at all times.
• Displays patience and empathy.
• Knowledgeable and able to teach/mentor others.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.